Question

Q: Windows XP Blue Screen error message: 0x00000024

I shut down my pc while it was running chkdsk (yes, I now know how stupid that was) and since then could not get past the blue screen error message above. 

The complete error message reads: Stop:0x00000024 (0x00190203, 0x83160AB0, 0x0000102, 0x00000000)

I have worked with F8 and F12 and setup F2 and got it to boot from CD.  I put in the diagnostics CD and ran the diagnostics for blue screen and hard disk errors - all tests passed. 

I then changed setup to boot from the hard drive - but received the blue screen again.  Once back at the prompt, I tried running chkdsk/f and received no indication of errors.  I tried chkdsk/f/r and cannot get to the recovery screen (it states it is an invalid command).  I tried putting in C:>R and F:>R (F is my cd drive). 

HELP!  How do I get rid of this screen?

Answer

A:

You damaged the Windows installation. If you haven't backed up data on that hard drive, you can possibly retrieve it by using a Linux Live CD such as Knoppix and copying the data to an external hard drive. Here is general information on using Knoppix for this:

You will need a computer with two cd drives, one of which is a cd/dvd-rw OR a usb thumb drive with enough capacity to hold your data OR an external usb/firewire hard drive formatted FAT32 (not NTFS)*. To get Knoppix, you need a computer with a fast Internet connection and third-party burning software. Download the Knoppix .iso and create your bootable cd. Then boot with it and it will be able to see the Windows files. If you are using the usb thumb drive or the external hard drive, right-click on its icon (on the Desktop) to get its properties and uncheck the box that says "Read Only". Then click on it to open it. Note that the default mouse action in the window manager used by Knoppix (KDE) is a single click to open instead of the traditional MS Windows' double-click. If you want to burn CD/DVDs, use the K3b program.

*My understanding is that you can now write to an NTFS partition from Linux. If you wish to do this, Google for instructions.

http://www.knoppix.net

Once the data is safe, try a Repair Install. If it works, great. If not, do a clean install of Windows.

http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install How-To
http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What you will need on-hand


You sound fairly computer-savvy but if doing the above is not going to be your cup of tea (and that's OK!), take the machine to a competent computer tech instead. This will not be someone from a BigComputerStore/GeekSquad type of place.
MS-MVP - Elephant Boy Computers - Don't Panic!
Elephant Boy Computers - Don't Panic!

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Views: 30,430 Last updated: April 15, 2018 Applies to: