Question

Q: Windows Explorer.Exe Error with Control Panel and Windows Security Center.

Hello I currently am using a HP Compaq 8710w and 8510w.  I use the Windows XP Professional OS System.  I have a windows explorer error when I enter control panel twice or try to go into windows update and windows firewall from the security center.  I have tried a numerous amount of solutions and none worked.

Does anyone know how I can fix this problem?

The error signature includes:

EventType : BEX     P1 : explorer.exe     P2 : 6.0.2900.5512     P3 : 48025c30
P4 : unknown     P5 : 0.0.0.0     P6 : 00000000     P7 : 00f11ec0    
P8 : c0000005     P9 : 00000008    

More details include:

C:\DOCUME~1\KYLEBA~1\LOCALS~1\Temp\WERe014.dir00\explorer.exe.mdmp
C:\DOCUME~1\KYLEBA~1\LOCALS~1\Temp\WERe014.dir00\appcompat.txt

If anyone wants I can attach my system information and windows update logfile through email.

 



Please answer all of the following diagnostic questions by number in your next reply (no need to quote this post):

1. Is WinXP SP3 installed?

2. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

3. Has a(nother) Norton or McAfee application ever been installed on the computer?

4. Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.


Hi thank you for the response Robear.

 

1. Yes WINXP SP3 is installed, I believe it is corrupted registry?

2. I currently use Avast AntiVirus 5.0.667, Malwarebytes Anti-Malware 1.47, and CCleaner 2.34.

I did install SpyBot and Teatimer but removed that.  I have searched for Viruses and Spyware.  One strange thing is that a Blue screen with the Saskutil.exe application error showed up and I had to force down my computer.  The computer tech guy also searched for Viruses.

3. Norton was installed on my computer a year ago, but I removed that and that was after I reinstalled windows.  I do not believe I installed any McAfee application.

4. Norton did come preinstalled on the computer.

 

Through extensive research I have discovered this may be an issue with Google Toolbar, Internet Explorer, and Norton/McAfee, but none of the solutions I tried such as reinstalling the firewall and working with various .dll through run command have not worked.  I tried installing the SP3 but I cannot as it says a newer version is already installed on your computer.  Also I tried looking for problems with Office XP, and it claimed it fixed those through the solution center.

 

Edit: Also these problems occurs in SafeMode, making me believe it is not any application at fault.

Did this solve your problem?

Sorry this didn't help.


[NB: EXPLORER.EXE is Windows Explorer; IEXPLORE.EXE is Internet Explorer.]

Assuming your Norton subscription or free-trial period had NEVER expired...

Norton (and McAfee) applications are notorious for not uninstalling (or upgrading) cleanly.

1. Download the Norton Removal Tool, saving it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe  

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't TOUCH your keyboard until the run completes, then reboot.

4. Open IE8 (only) to http://support.microsoft.com/kb/923737 & run the Fix It.

5. Reboot & test.


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.


Robear I followed those steps but I am still getting the Microsoft Visual C++ Runtime Library Runtime Error for Program C:\Wiindows\Explorer.exe when opening control panel and with Windows Security Center (Windows Firewall and Automatic Updates).

I believe the problem is more towards the System32/Rundll32.exe

 

Do you have any other solutions?

Did this solve your problem?

Sorry this didn't help.


Then I suspect you're seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows.  A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!  You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be:http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7 (but not Vista 64-bit or Win7 64-bit) => Run this scan instead:http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now begin your own, new thread in one (only) of the following recommended forums for assistance by an expert in such matters.  DO NOT SKIP THIS STEP!!

   • SpywareHammer: Malware Removal
      http://spywarehammer.com/simplemachinesforum/index.php?board=10.0

   • Spyware Warrior: Help with spyware removal
      http://www.spywarewarrior.com/viewforum.php?f=5

   • DSL Reports: Security Cleanup
     http://www.dslreports.com/forum/cleanup

   • Bluetack: Malware Removal
      http://www.bluetack.co.uk/forums/index.php?showforum=172

   • AumHa: Malware Removal
      http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.


Robear!  Thank you so much for fixing this problem!!!

 

I never realized that Windows a PC Security detector.

 

Well, the detector found no malicious programs, viruses, or malware, but found many registry errors and open port connections.

 

For some reason for my other computer the detector does not work, and will not download, but hopefully I can figure it out.

 

I might as well try this tool on my other computer which the sound is not working for some reason.

Did this solve your problem?

Sorry this didn't help.


Everyone, for those having a problem such as this after toying with my other computers I discovered the real culprit, and it was HP 3d Drive guard!

 

I have no idea what this program is for but after I removed it control panel worked fine.

 

I appreciate the help, and I hope this helps other people about this problem, this does give me negative views on HP buggy programs.

Did this solve your problem?

Sorry this didn't help.


 
Question Info

Views: 4,636 Last updated: May 28, 2018 Applies to: