· Have you made any changes on the computer prior to the issue?
· Are you able to boot to the desktop?
Follow these methods.
Method 1: Boot the computer in last known good configuration.
How to start your computer by using the Last Known Good Configuration feature in Windows XP
Method 2: Follow the steps:
Step1: Boot the computer in safe mode and check if the issue persists.
A description of the Safe Mode Boot options in Windows XP
Step 2: Perform a Clean Boot to see if there is any software conflict as clean boot helps to eliminate software conflicts.
How to configure Windows XP to start in a "clean boot" state
Note: After clean boot troubleshooting steps, follow
Steps to configure Windows to use a Normal startup state section from the link to return the computer to
Normal startup mode.
After you used the clean boot to resolve the problem, you can follow these steps to configure Windows XP to start normally.
a) Click Start, and then click Run.
b) Type msconfig, and then click OK.
c) The System Configuration Utility dialog box is displayed.
d) Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.
e) When you are prompted, click Restart to restart the computer.
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