svchost.exe - Application error. The instruction at "0x7d4caa9b"reference memory at "0x00000010". The memory could not be :"read".

Hi, I keep getting the error after my system boots- svchost.exe - Application error. The instruction at "0x7d4caa9b"reference memory at "0x00000010". The memory could not be "read".
And then after a few minutes it shuts itself down and restart.
I am also not able to use the mouse.

I need help regarding this problem

Thanks and kindest regards
 

Question Info


Last updated June 3, 2018 Views 2,027 Applies to:
Answer

Hi GeorgeMotaung,

·         Have you made any changes on the computer prior to the issue?

·         Are you able to boot to the desktop?

Follow these methods.

Method 1: Boot the computer in last known good configuration.

How to start your computer by using the Last Known Good Configuration feature in Windows XP

http://support.microsoft.com/kb/307852

Method 2: Follow the steps:

Step1: Boot the computer in safe mode and check if the issue persists.

A description of the Safe Mode Boot options in Windows XP

http://support.microsoft.com/kb/315222

Step 2: Perform a Clean Boot to see if there is any software conflict as clean boot helps to eliminate software conflicts.

How to configure Windows XP to start in a "clean boot" state

http://support.microsoft.com/kb/310353

Note: After clean boot troubleshooting steps, follow Steps to configure Windows to use a Normal startup state section from the link to return the computer to Normal startup mode.

After you used the clean boot to resolve the problem, you can follow these steps to configure Windows XP to start normally.

a)    Click Start, and then click Run.

b)    Type msconfig, and then click OK.

c)    The System Configuration Utility dialog box is displayed.

d)    Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.

e)    When you are prompted, click Restart to restart the computer.

 

 

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