I need help with [Error number: 0x8024D007]. Windows not updating

Windows professional version 2002 sp3. I just installed sp3 again by manually downloading it and computer does run better. I have run a few registry scanners and all find plenty of errors but want me to purchase. I use revo to completly remove after using them.

 

I followed this link:

For assisted support options:

but because of whatever errors it will not recognize and run the .diagcab file

 

According to belarc advisor I need these:

Q931906 - Critical  (details...)
Q954155 - Critical  (details...)
Q954157 - Unrated  (details...)
Q956844 - Critical  (details...)
Q960859 - Important  (details...)
Q969059 - Important  (details...)
Q971657 - Important  (details...)
Q972270 - Low  (details...)
Q973507 - Critical  (details...)
Q973540 - Critical  (details...)
Q973815 - Critical  (details...)
Q973869 - Critical  (details...)
Q973904 - Important  (details...)
Q974112 - Critical  (details...)
Q974318 - Moderate  (details...)
Q974392 - Important  (details...)
Q974571 - Important  (details...)
Q975025 - Critical  (details...)
Q975558 - Critical  (details...)
Q975560 - Critical  (details...)
Q975713 - Critical  (details...)
Q977816 - Critical  (details...)
Q977914 - Critical  (details...)
Q978338 - Moderate  (details...)
Q978542 - Critical  (details...)
Q978695 - Critical  (details...)
Q978706 - Moderate  (details...)
Q979309 - Critical  (details...)
Q979482 - Critical  (details...)
Q979687 - Important  (details...)
Q981322 - Critical  (details...)
Q981997 - Important  (details...)
Q982132 - Critical  (details...)
Q982665 - Critical  (details...)
Q2115168 - Critical  (details...)
Q2229593 - Critical  (details...)
Q2296011 - Important  (details...)
Q2347290 - Critical  (details...)
Q2360937 - Important  (details...)
Q2378111 - Important  (details...)
Q2387149 - Moderate  (details...)
Q2393802 - Important  (details...)
Q2419632 - Critical  (details...)
Q2423089 - Important  (details...)
Q2440591 - Important  (details...)
Q2443105 - Important  (details...)
Q2478960 - Important  (details...)
Q2478971 - Important  (details...)
Q2479943 - Critical  (details...)
Q2481109 - Important  (details...)
Q2483185 - Critical  (details...)
Q2485663 - Important  (details...)
Q2506212 - Important  (details...)
Q2507938 - Important  (details...)
Q2508429 - Critical  (details...)
Q2509553 - Important  (details...)
Q2510531 - Critical  (details...)
Q2535512 - Critical  (details...)
Q2536276 - Critical  (details...)
Q2538242 - Important  (details...)
Q2544893 - Important  (details...)
Q2564958 - Important  (details...)
Q2566454 - Important  (details...)
Q2570947 - Important  (details...)
Q2584146 - Important  (details...)
Q2585542 - Important  (details...)
Q2592799 - Important  (details...)
Q2598479 - Critical  (details...)
Q2603381 - Important  (details...)
Q2604121 - Critical  (details...)
Q2618451 - Critical  (details...)
Q2619339 - Critical  (details...)
Q2620712 - Important  (details...)
Q2624667 - Important  (details...)
Q2631813 - Critical  (details...)
Q2653956 - Critical  (details...)
Q2655992 - Important  (details...)
Q2656351 - Critical  (details...)
Q2659262 - Important  (details...)
Q2661637 - Important  (details...)
Q2676562 - Critical  (details...)
Q2686509 - Important  (details...)
Q2691442 - Important  (details...)
Q2698365 - Critical  (details...)
Q2705219 - Critical  (details...)
Q2712808 - Critical  (details...)
Q2719985 - Critical  (details...)
Q2723135 - Critical  (details...)
Q2727528 - Critical  (details...)
Q2729449 - Critical  (details...)
Q2737019 - Important  (details...)
Q2742595 - Important  (details...)
Q2742597 - Important  (details...)
Q2753842 - Critical  (details...)
Q2757638 - Critical  (details...)
Q2758694 - Critical  (details...)
Q2758857 - Critical  (details...)
Q2770660 - Important  (details...)
Q2780091 - Critical  (details...)
Q2789642 - Important  (details...)
Q2798897 - Unrated  (details...)
Q2802968 - Critical  (details...)
Q2807986 - Important  (details...)
Q2808735 - Important  (details...)
Q2813170 - Important  (details...)
Q2813345 - Critical  (details...)
Q2814124 - Critical  (details...)
Q2817183 - Critical  (details...)
Q2820917 - Moderate  (details...)
 

The following may also be helpful info:

Operating System   System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States)
  ASUSTeK Computer INC. Z84J 1.0
System Serial Number: NB-1234567890
Enclosure Type: Notebook
Processor a   Main Circuit Board b
1.60 gigahertz Intel Core Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
Multi-core (2 total)
Not hyper-threaded
  Board: ASUSTeK Computer INC. Z84J 1.00
Serial Number: NB-0123456789
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 080012 12/11/2006
Drives   Memory Modules c,d
40.00 Gigabytes Usable Hard Drive Capacity
22.39 Gigabytes Hard Drive Free Space

TSSTcorp CD/DVDW TS-L632D [CD-ROM drive]

TOSHIBA MK4034GSX [Hard drive] (40.01 GB) -- drive 0, s/n Z617T1HOT, rev AH401A, SMART Status: Healthy
  1024 Megabytes Usable Installed Memory

Slot 'DIMM0' is Empty
Slot 'DIMM1' has 1024 MB
  Local Drive Volumes
 
c: (NTFS on drive 0) 40.00 GB 22.39 GB free
  Network Drives
  None detected

Users   Printers
local user accounts last logon
 Administrator 2/1/2013 2:05:37 AM (admin)
 Mark A 5/9/2013 2:06:58 PM (admin)
local system accounts
 ASPNET never
 Guest never
 HelpAssistant never
 LogMeInRemoteUser never (admin)
 SUPPORT_388945a0 never

 
HP LaserJet 3050 Series PCL 6 on HPLaserJet3055
HP LaserJet 3050_3055_3390_3392 Fax on HPFAX:
Microsoft XPS Document Writer on XPSPort:
Controllers   Display
Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
Primary IDE Channel [Controller]
Ricoh Memory Stick Host Controller
Ricoh MMC Host Controller
Secondary IDE Channel [Controller]
  NVIDIA GeForce Go 7600 [Display adapter]
Default Monitor
LPL 17.2 [Monitor] (17.2"vis)
Bus Adapters   Multimedia
JMicron JMB36X Controller
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
  Realtek High Definition Audio
Virus Protection   new Group Policies
Norton AntiVirus Version 6.4.0.9

 

 

Question Info


Last updated March 26, 2018 Views 544 Applies to:

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currently trying http://support.microsoft.com/mats/windows_update/en-us?entrypoint=lightbox

we'll see how this diagnostic tool works

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Did not help. Simply recognizes missing windows components without repairing.

Windows Update components must be repaired Not fixed Other Solutions
Windows Update components must be repaired Not fixed Other Solutions
Windows Update components must be repaired Not fixed Other Solutions
When click on the link for other solutions:

Windows Update components must be repaired

One or more Windows Update components are configured incorrectly

 

No Related Solutions

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I just installed [WinXP] sp3 again...


Again? Please explain.

 

Are all of those updates also offered via Windows Update?

 

When does your current Norton AntiVirus (v6.4.0.9?!) subscription expire?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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I just installed [WinXP] sp3 again...


Again? Please explain.

 

Are all of those updates also offered via Windows Update?

 

When does your current Norton AntiVirus (v6.4.0.9?!) subscription expire?

Yes, again. I downloaded sp3 to save via a link I found that was for IT people to run on multiple computers instead of using windows update. My intent was to remove and reinstall but I wanted to make sure I had the file first since update wasn't working. It autoran tho, so I just let it assuming it would be stopped. But it successfully installed itself.

I tried two methods of registering files. One was by creating a short list in notepad and naming it register.bat

Then I tried the method in article 9571058 http://support.microsoft.com/kb/971058
Some files failed, as well as  reset winsock.
At least one of the files later showed success after attempting to update. I probably should have tried rebooting before trying update again, but that's not the order it tells you in this article.

In this post http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/cant-get-beyond-0x8024d007-error-when-attempting/1d1d38eb-fa22-4483-b6ec-59ac876ccf9e
The last poster states:

secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose     (Pay attention to the spaces)


I had this same error and tried re-registering the WUPS and the MS Fixit to reset the Windows Update installer, but none of those methods worked.  I was about to uninstall XP SP3 when I came across this post and ran the secedit command on the system and then I was able to successfully update the Microsoft Update installer and run the updates.  I didn't have to reinstall SP3 nor reboot the system.

 

I hope this helps.

I decided to give this a shot. I did not reboot before trying update since the poster said he didn't have to. This time when I tried windows update I received a different error message. 0x8007041D
I found this KB article http://support.microsoft.com/kb/902322 but it wasn't helpful as I do not have that anti-virus.
I figured a reboot was in order after making those changes and not getting success. Then I noticed the shield on the shutdown button telling me updates were ready to install.
I rebooted and windows made 47 updates. I rebooted after that and 4 more were ready. Then 2, then 1, then 1, then 1, then 59. After the last batch of 59 it was no longer showing updates ready to be installed so I visited windows update. This time windows update functioned properly and gave me 17 more updates. I installed these and tried windows update again. No more updates available.

And to answer your anti-virus question, it's a subscription through comcast so it shouldn't expire.

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I can't mark my own reply as answer.

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1. When (approx. date) was SP3 originally installed?

 

2. What problems were you having that you thought uninstalling/reinstalling SP3 again might resolve?

 

3a. Is Norton Security Suite (not Norton AntiVirus) installed?

 

3b. If you're a Comcast Xfinity subscriber, is Constant Guard Protection Suite also installed?

 

4. How long has the Comcast/Norton freebie been installed?

 

5. Has any other Norton application or a McAfee application EVER been installed on the computer?

 

6. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

 

7. Open Add/Remove Programs & make sure the Show Updates box at the top is checked (and leave it checked); then select the Name option in the Sort by box on the right. Now scroll down & tell me if ALL of the following updates are listed?

 

    (a) KB2817183, KB2807986, KB2813170 & KB2808735;
    (b) KB2807986; KB2797052, KB2780091 & KB2802968;
    (c) KB2758857 & KB2727528;

    (d) KB2393802 and especially Update for Windows XP (KB971029).

 

Most will be displayed as Security Update for Windows XP followed by the KB number in parentheses.

 

If IE8 is installed, two (2) will be displayed as Security Update for Windows Internet Explorer 8 followed by the KB number in parentheses.

 

8.  Is Firefox, Chrome or any other alternate browser installed?

 

9a. Is Java Version 7 Update 21 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/installed.jsp

 

9b. Is Adobe Flash Player v11.7.700.169 installed? TEST HERE USING INTERNET EXPLORER ONLY => http://www.adobe.com/software/flash/about/

 

10. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?

 

11. Have you ever had occasion to do a Repair Install or a clean install of WinXP for any reason?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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This laptop was messed up when I got it from father in law. He had gotten a virus and had Geeksquad fix it. But it still never worked properly. What prompted
me to look farther into it this time was that both my laptop and Wife's desktop were getting malicious browser redirects. I noticed this on wife's when Java update
didn't look right. On mine, if I clicked on sponsored links it just wouldn't work. Reg links on search page did work. I use mozilla, so a lil more secure. Both her
computer and mine had the homepage and network settings changed in browsers. I also reset router to factory settings after cleaning infected files in case it was
something stored in cache.

1- I don't know. Before I owned this laptop.

2- Various. I knew there was a major problem with this laptop. Crashed and froze a lot. After a period of several months, close to a year, not being used
I tried it again. Seemed to be working now. Previously it would not go on internet most of the time. Internet was working. Still glitchty and slow. After
connecting HDMI cable and using dual screens it crashed and would not reboot. Even when left over night. Went into BIOS and made HDD boot before disc. Intitially
would boot 50% of the time. Reinstalled driver for Nvidia GeForce 7600. Reliably booted after that but very slow.

3a- yes
3b- yes

4- This past fall after it was hanging on start screen.

6- I don't know.

7- I searched Belarc for these. Those I could not find, I searched through windows and then add/remove. Only KB2797052 not found anywhere. Yes (2) updates
shown for IE8. One on 5/9/2013 and other on 5/10/2013
KB2817183 5/10/2013
KB2807986 5/10/2013
KB2813170 5/10/2013 (Didn't see on Belarc. Was downloaded on 3/7/2013, installed on 5/10/2013)
KB2808735 5/10/2013
KB2807986 5/10/2013
KB2797052 not on belarc (Can't find through windows search or update list)
KB2780091 5/9/2013 (Didn't see on Belarc. Was downloaded on 1/2/2013, installed on 5/9/2013)
KB2802968 5/10/2013
KB2758857 5/9/2013 (Didn't see on Belarc. Was downloaded on 10/3/2012, installed on 5/9/2013)
KB2727528 5/10/2013
KB2393802 5/10/2013 (Didn't see on Belarc. Was downloaded on 12/9/2010, installed on 5/10/2013) ***Search shows modified on 5/9/2013 at 10:52PM BEFORE Install date of 5/10/2013.
After I got updates to start working using previously described method, Started installing updates around 7:30PM (5/9) until around 1:00AM (5/10)
KB971029 5/10/2013

8- Yes
 
9a- Unable to verify. In add/remove it shows Java 7 update 7 and Java 6 update 16
9b- Yes

10- Not usually. I did see CCleaner recommended somewhere and used it to scan. I believe it said 900+ errors. I did not purchase or use it to clean registry.
I did use Revo uninstaller and the scan function to remove leftover files and entries from programs I was removing. Including SweetIM, Delta toolbar, and
funmoods viruses. (Which no anti virus found. MES was installed in fall, after others, at recommendation of friend. But it didn't show a conflict. I uninstalled
MES when I was removing others.) I used the less aggressive scanning methods and even found some registry entries still leftover which I manually removed.

11- No. But before I inherited this it may have been possible. Father in law got infected with a virus proporting to be an anti virus which stole his credit card
info. He had someone fix it.

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Should I download the one KB that I don't have? Windows update did not pick it up after I got it functioning. Has it been superseded?

***EDIT- I searched for the Vgx.dll files associated with that KB. Showing downloaded with service pack files on 4/8/2008 and as application extensions on 3/1/2013***

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This laptop was messed up when I got it from father in law. He had gotten a virus...proporting to be an anti virus [application] which stole his credit card info and had Geeksquad fix it. But it still never worked properly.


I wouldn't trust the Geek Squad to apply a Band-Aid, let alone "fix" an infected computer!

 

Fact: You cannot trust the security of ANY used computer, no matter who owned it, unless & until you have formatted the hard-drive & then done a clean install of Windows (or pay a reputable & independent repair shop to do so).

 

Something tells me you didn't do that, did you?

 

PS: The two (2) updates for IE8 I was looking for were KB2817183 & KB2797052. Of course, you've told me that the latter is not listed in Add/Remove Programs. This is NOT good.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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No I didn't. I gave it to my daughter. I didn't look into it much. I saw it only had a 40 gig HDD. And it was slow. I had an 80gig dell, a 40gig toughbook, and a 1TB desktop and my wife had a 120gig dell and I believe 40gig netbook. It didn't really interest me. But when it was continually screwing up, I became concerned it was still infected and didn't want it to end up showing some **** site or having a pedo watch through the webcam. Now I think that someone probably took out some of the registry entries and files for the OS and probably some of the same associated with the graphics driver in an attempt to clean it. The funny thing is that I don't think they were even specific. Before I got Revo, I found and removed some of the malware. I downloaded a malware tool and it "found" several dangerous programs. Then wanted me to pay to remove them. Which was very similar to the most dangerous virus it found. The one that got my father in law to enter his CC info. Except that this one was one that was recommended on several boards as well as Cnet. I followed the link from Cnet. I was just insulted that it was a lazy and misleading program. It obviously found those "viruses" in the reg entries. Those listed were no longer on here. But it didn't tell me they were reg entries. It described the viruses and made no note of them being reg entries. Other programs found the reg errors but also wanted me to pay to fix them. I was confident all the malware was gone. It still wouldn't update tho. Considering all this, I was guessing that there were reg entries corrupted by either (or both) the viruses that were previously on and the removal of them. I did remember trying to run them at some point prior and windows was unable to validate. My uneducated guess was that there were files missing, or reg errors, not allowing windows to update. So I started digging. (after reinstall of sp3 didn't work, which is what I was hoping would contain them. Because I thought if geek squad reinstalled windows after hacking reg then maybe sp3 didn't install properly when they put it back on.)I tried the batch reg of some files I found in one of these articles. Then I found the longer list in another article that wanted me to register individually. Most were succesful, so I assumed the files were actually there but unable to be accessed due to reg errors. Then I found the secedit command for them after I registered most. And was hoping it would also repair those that were missing or not found. I either made enough WAGs, or was purely lucky. Maybe a lil of both. It seems to be alright now. Other than ccSvchst and IDvault.exe hanging on shutdown. Both are associated with the comcast constant guard and Norton. They are both always running, but if I open the "suites" I lose the ccSvchst (norton) lag on shutdown and the Idvault becomes something else, but closes quicker. You can watch the Constant Guard attempting to close (progress bar with updating status) but it's way too sluggish. I will reinstall at some point. Possible prior conflict with MES still causing??? IDK, but if not I will try removing just constant guard. I think that's probably where it lies because comcast isn't minding it's business and wants to control something it has no legitimate reason to control. Norton doesn't need their help in screwing anything up.

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