How DO I Get Rid of Blue Screen From Windows XP Home Edition that is a NEC and a Packard Bell from PC World?

hey help me out with my PC its got a blue screen error and I don't no where its coming from my PC works ok sometimes but sometimes it has to restart to prevent data loss from some error that I have been trying to get rid of four the past 3 or 4 years and still its on my system so please if there is anything you can do to help me get rid of it then that would be a great help speak soon when u reply.

I'm sorry but you will need to provide more information such as the text of the Stop Error (blue screen). These links will help with that:

Help us help you:

http://www.elephantboycomputers.com/page2.html#Tech_Support - See "How to Write a Post" section
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question


MS-MVP - Elephant Boy Computers - Don't Panic!
Elephant Boy Computers - Don't Panic!

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When it is working, do this:

Minimize back and forth Q&A and eliminate guesswork and assumptions:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste back here.

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete from the pasted information.

Download BlueScreenView from here:

http://www.nirsoft.net/utils/blue_screen_view.html

Unzip and run it (BSV installs nothing) and let it finish scanning all your dump files. 

If you double click one me the dumps, you will get some information about it and you may be able to spot the problem right away - especially if you see a pattern in the dumps.

Select the most recent dump files by clicking them and holding down the Ctrl key to select multiples files.  Try to select just the most recent ones that relate to your issue (maybe five or so dump files to get started).

Click File, Save Selected Items and save the information from the dumps to a text file on your desktop called BSOD.txt.  Open BSOD.txt with a text editor, copy all the text and paste it into your next reply.

While you are waiting for analysis on the information you must ultimately post for, do this:

Reduce the chances of malicious software by running some scans. 

Download, install, update and do a full scan with these free malware detection programs:

Malwarebytes (MBAM):  http://malwarebytes.org/
SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

These can be uninstalled later if desired.


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Last updated March 30, 2018 Views 1,236 Applies to: