Error number: 0x800A0007 when trying to do a windows update

I am using xp and none of the answers on the forum help me
 

Question Info


Last updated March 30, 2018 Views 7,524 Applies to:
You read them all?  Started last month?
 
Guess you did not notice a recurring theme of "users not providing enough information in order for anyone to properly assist them troubleshoot their issue"?  I am guessing that because you repeated the offense. ;-)
 
Windows XP ______ Edition with Service Pack _, __-bit?
(Fill in the blanks - for example: Windows XP Home Edition with Service Pack 3, 32-bit)
 
What Antivirus Application do you have installed?  Is it up-to-date?
Did you ever have a McAfee or Norton product installed - at any point?
Please be very specific with the *name* and *version* of the current antivirus application.
 
Assuming you have Windows XP 32-bit with Service Pack 2 at least... Go through these steps *exactly* - skipping none - no matter if you *know* you have done something or not.
 
Reboot and logon as an administrative user.
 
Download, install, run, update and perform a full scan with the following
(freeware version):
 
 
Reboot and logon as administrative user.
 
Download, install, run, update and perform a full scan with the following
(freeware version):
 
 
Reboot and logon as administrative user.
 
 
Reboot and logon as administrative user.
 
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
 
Reboot and logon as administrative user.
 
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
... and save it to the root of your C:\ drive.  After saving it to the root
of the C:\ drive, do the following:
 
Close all Internet Explorer windows and other applications.
 
Start button --> RUN and type in:
   %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
 
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
 
Reboot and logon as administrative user.
 
Visit this web page:
 
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
 
... and click on the "Microsoft Fix it" icon.  When asked, select "RUN",
both times.  Check the "I agree" box and click on "Next".  Check the box
for "Run aggressive options (not recommended)" and click "Next".  Let
it finish up and follow the prompts until it is done.  Close/exit.
 
Reboot and logon as administrative user.
 
Visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...
 
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it.  You can
release the CTRL key after clicking each time.
 
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
 
Reboot and logon as administrative user.
 
If it did work - try the web page again - selecting no more than 3-5 at a
time.  Rebooting as needed.
 
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now.  I would completely avoid the
Optional Hardware updates.  Also - I do not see any urgent need to install
Internet Explorer 8 at this time.
 
Come back - especially if you get stuck someplace, but even if you don't -
and let everyone know how it turns out.

--
Shenan Stanley
     MS-MVP    
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
.-
Shenan Stanley
MVP 2005-2011 & 2013-2015
Insider MVP 2016-
.-

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As you have tried everything you're read on this forum, then suggest:

https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1&wfxredirect=1

 


TaurArian [MVP] 2005-2011 - Update Services
No warranties or guarantees.
MVP 1st July 2005- 30th June 2016
WIMVP 1st July 2016- 30th June 2017

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Thanks Shenan will work my way through you thoughts.

Yes I do have XP Home edition SP 3; 32 bit.

The antivirus I had was Avast v4 that was up-to-date at the time, and I have now deleted, and was able to obtain and download the 13 updates from Windows Update and install.

Now obtained Avast v5 but still unable to get updates or access the Windows Update site, even when disableing the antivirus.

Yes I have had McAfee some years ago, but now uninstalled, then went on to use AVG for some time, also now uninstalled, and now changed to Avast on advise from a computer tec.

Will now work my way thru your suggestions ….. but do I have to log on as Administrator??? As I don't use my computer that way. Or if I need to do it that way --how?

Thanks     Ian

 

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