Cannot download windows update error 0x8024400A

When I try to download Windows Update, I get error no.0x8024400A and I cannot find solution for this problem
 

Question Info


Last updated January 31, 2019 Views 3,044 Applies to:
Answer

Hi,

 

Thank you for posting in Microsoft Community!
I understand that you are facing issues with Windows Update.

 

 

Cause:

Windows Update error: 0x8024400A may be caused by any of the following issues:
•Programs or processes that interfere with Internet communications.
•Resource issues on the computer.
•High Internet activity.
•Recoverable database errors.
•Corruption of Windows updates Component.
•Incorrect Windows Update data locations.
•Interference of Antivirus and firewall.

 

 

Note:
When you say "download" I believe you are referring to installing the update.
Let us know if I have understood you wrong.

Quick questions:

With which update are you facing issues with? What is the update KB number?

To check the history of list of failed Windows update, follow the steps below:

a) Click Start, click All Programs, and then click Windows Update or Microsoft Update.

b) Click Review your update history. A window opens that shows all the updates that are installed and those that did not install successfully on the computer.

 

 

  1. Is the issue confined to an update?
  2. Have you made any changes to the computer prior to the issue?
  3. Which edition of Windows XP are you working with? Which service pack is installed on the computer?
  4. What is the complete error message received?

 

Let's try the following steps and check if it fixes the issue:

 

 

Method 1-

You need to run the fixit from the article mentioned below –

Fix the problem with Microsoft Windows Update that is not working
http://support.microsoft.com/mats/windows_update/



 

Method 2-

You need perform the steps from the article mentioned below-

Temporary connection-related errors may occur when you use Windows Update or Microsoft Update
http://support.microsoft.com/kb/836941#methodE

Note: Make sure you Turn on the Firewall and re-enable the antivirus after performing all the troubleshooting steps since the computer will be at a risk of virus infection.

 

 

Method 3-

Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
http://support.microsoft.com/kb/322756- How to back up Registry.

 

You need to perform the steps from the article mentioned below-

Note:

Please ignore Method 7 from the following article.

You cannot install some updates or programs
http://support.microsoft.com/kb/822798#top

 

 

Please post the outcome and let us know if you need assistance on Windows.

 

 

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Answer

Hi,

The simple solution is probably to just get your PC to Service Pack 3.

Verify your current service pack level...

  • Hold down the Windows key (between Ctrl and Alt) and hit the Pause Break key
  • Examine what is listed in the System: section regarding your service pack level
  • Also, make a note of your processor type in the Computer: section (see later)

If you are already at SP3 then follow Anannya Podder's advice.

If there is no service pack level designated, first you must download SP2 from...

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=28

...and then run the downloaded program to install SP2. You can ignore the text that says that it is for network installations and also ignore the text advising Windows/Microsoft Update if only updating one PC.

As an alternative to SP2 you could download SP1A (xpsp1a_en_x86.exe) from…

http://slug.ceca.utc.edu/ftp/pub/windows/patches/winxp/

…which a fellow contributor Daavee found. It is half the size of SP2 so should be quicker. However, as you can see, it is not a Microsoft web site.

Once you have done that, or if you were already at service pack 1, 1A or 2, you can install SP3, but before you do, read this article…

http://support.microsoft.com/kb/950717

…and if your PC is an HP Pavilion, Presario or Media Center and has an AMD processor (see above) you need to install this patch before installing SP3…

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk&lc=en&dlc=en&softwareitem=pv-60484-2

Install SP3 by downloading and running from...

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24

…again, you can ignore the text that says that it is for network installations and also ignore the text advising Windows/Microsoft Update if only updating one PC.

Then try and get up to date with Windows Updates.

Tricky

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