Question

Q: access denied error was returned while attempting to change a service. You may need to log on using an Administrator account...

I'm running XP pro SP3.  While troubleshooting a issue I went to MSCONFIG and started the computer in Diagnostic mode.  I got the erros "access denied error was returned while attempting to change a service. You may need to log on using an Administrator account...".  I am the Administrator.  I cannot get the system configuration utility to allow me to start in normal mode.  I've googled for an answer and the common issue seems to be related to HP products.  I have not HP products installed and there is NO HP drivers/other listed in the reg. I'm running Norton and I've tried to turn Norton off and make the changes with no success.   Where do I go from here?


Hi,

 

1.     Have you made any recent changes on the computer?

2.     Which service are you trying to change using “Microsoft system configuration” (msconfig)?

3.     Does the issue occur when changing any specific service on the computer?

 

I would suggest that you check if the issue persists when changing any other service on the computer using “Microsoft system configuration” (msconfig) and post back with the details.

I would also suggest that you scan and remove any malware or virus infections from the computer and check if it helps.

 

http://www.microsoft.com/security/scanner/en-us/default.aspx

 

You may also use Microsoft security essentials to scan your computer

http://www.microsoft.com/security/pc-security/mse.aspx


If you still face issue then check if the issue persists in the safe mode and post back with the results.

A description of the Safe Mode Boot options in Windows XP

http://support.microsoft.com/kb/315222

 

 

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Hello 775,

 

In addition to the information provided by Halima, I wanted to give you a couple of articles about the clean boot process in Windows XP:

http://support.microsoft.com/kb/310353

http://support.microsoft.com/kb/316434

If dropping down to a diagnostic startup works, we can add components in a few at a time until it stops working.

We can use that process to narrow down the exact cause and manually remove the offending component.

 

Also of note:

Many antivirus softwares use filter drivers.

These are not disabled through the clean boot process.

We can attempt to uninstall Norton temporarilly as a test.

 

Let me know if you have any questions in the meantime.

 

Best regards,

Matthew_Ha

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For the past few months, I've also gotten this message every time I view and close MSCONFIG (even if I don't make any changes):

 

An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes.

 

I'm using XP and I am the only user (administrator) on a stand-alone PC.

 

On the subject of Msconfig, are the any unneccesary Microsoft Services I can disable?  I only have 1GB of memory and want to eliminate any unneeded apps that may slow my system down.

 

 

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http://www.blackviper.com/service-configurations/black-vipers-windows-xp-x86-32-bit-service-pack-3-service-configurations/

http://www.theeldergeek.com/services_compiled.htm

Services listing

 Both of these sites have listings for the most common services in xp.

You should only change services in Administrative tools/services rather that MSCONFIG, unless you are troubleshooting.

 

Also you should start your own thread as this one is a year old.

When you start your own thread please provide the following info:

make, model, model number of pc

current antivirus

OS and service pack?

 

Dell Dimension 3000, Firefox, WinXP Pro/Sp3, 360 TSE by Qiho, MBAM

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I got the same error message when doing the following steps:

 

Step 1: Start the System Configuration Utility
  1. Click Start, click Run, type msconfig, and then click OK.
  2. The System Configuration Utility dialog box is displayed.
Step 2: Configure selective startup options
  1. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
  2. Click to clear the Process SYSTEM.INI File check box.
  3. Click to clear the Process WIN.INI File check box.
  4. Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
  5. Click the Services tab.
  6. Click to select the Hide All Microsoft Services check box.
  7. Click Disable All, and then click OK.

At this step I got this error "access denied error was returned while attempting to change a service. You may need to log on using an Administrator account...".  I already loged on as Administrator, and the only one logged in at the time.  What caused this error ? and What else can I do to get rid of this error message ?  My PC is XP with SP3.

  1. When you are prompted, click Restart to restart the computer.

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Views: 10,239 Last updated: May 19, 2018 Applies to: