Protect Yourself From Tech Support Scams
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
Microsoft global customer service number.
Windows xp sp3 will not boot. I know why but can't fix it.
A friend of mine asked me to fix his computer, his power supply was junk and that was easy to spot. I hooked up one of my own power supplies to it to update it, he had windows xp sp2 media center.. (not sure if it was 2003 or 2005 media center) anyway
i tried to download updates from update.microsoft.com and it wouldn't let me download the genuine validation tool, so I figured out it was because the time on the computer was about 5 hours off, I downloaded win xp sp3 and then he calls me to tell me that
at the start up it flashes with an old desktop background of a 500 pound **** lady for a few seconds then it finishes starting with his normal desktop background and he wanted me to fix that fat lady and get her off of it. I have seen this before, In the past
I accidently did the same thing to a computer I went to microsoft paint and saved that image to desktop background then I changed the picture to something decent and it went away, I had to fix it by redoing exactly as i did with the bad picture but with a
nice picture and I was able to fix it. So I tried to fix my friends computer by going into paint and setting up a new background as pictures from windows viewer and the internet had no affect on that first picture. However Paint would not allow me to set anything
to desktop background, it kept saying the picture had to be saved first and it was saved to the hard drive already, So paint is broken. Now I go to Google to try to figure out how to get rid of that picture at start up, I ended up going into the registry and
making a change and this is where all the bad stuff started happening. I believe my path was Start the Registry Editor (click Start, Run and enter regedit.) Expand HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies. Select Policies If Policies
contains a key named ActiveDesktop, select ActiveDesktop and delete it. Now expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies. Select Policies If Policies contains a key named ActiveDesktop, select ActiveDesktop and delete it. and
i also changed the registry to the files that were associated as the desktop wallpaper. What I mean is I found the file path and changed it to a different picture I had saved on the desktop. First I get a bsod saying it is the AVG 2013 I installed (the free
version from cnet.download.com) So I log in to uninstall AVG and i got a message saying it was updating and can not be uninstalled Next, I found a program on google called the avg uninstaller but i never got to use it because after it downloaded the computer
once again shut off. Now i started it in safe mode and tried to uninstall avg, still didnt work, i tried the uninstall and it restarted before i could try. Next, I started in safe mode again and went to my c drive and enabled a check disk recovery and restarted
the computer, except now it will not boot. Under safe mode and I select safe mode and hit enter, all that white text shows up and then freezes and stays there for hours, if I try to start windows with anything other than safe mode it will go into a loop and
continually restart itself including safe mode with networking and safe mode with cmd. I believe my only option is to have this hard drive put into another computer and run it as slave to access it and fix its registry and to uninstall AVG. Before all this
happened i did manage to run a fresh copy of MalwareBytes, advanced system care 6, and this AVG, I got rid of some viruses and malware but I am pretty sure that was never the issue as his only problem was his old power supply going out. I have no cd's for
this ALSO: He has win xp sp3 media center Professional His computer did pass Microsoft's genuine validation test, therefore it is a legal copy. PS: he only had 512 mb of ddr ram, I turned that into 1.25 gb of ddr ram, I included a 256 mb and a 512 mb stick
(I did this long before he had these serious problems). I'm sorry for making such a long post and am hoping someone can walk me through what to do exactly. Thank you!
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However I am unable to boot in safe mode, if I try, right after I select "safe mode" and press enter my screen fills up with white text then it freezes and stays frozen.
If I try to boot in all other modes, the computer will just continue to reboot itself in a never ending loop.
I may have to reformat this hard drive, if I do, I need to get the personal files off of it, that is my main goal right now.
I currently have this drive as the slave drive hooked up to my computer (my computer is windows 7 ultimate 64 bit), however it isn't working.
When I right click on My Computer and go to manage - storage - disk management, at the bottom I see my computer's hard drive and that is working fine, under that i see the hard drive i need to access as "unknown disk" which reads "Not Initialized" and
when I re scan the discs I can hear the hdd I need to get to making noise.
When I right click on this drive it reads "initialize disc" (which is grayed out and I can not click on it), "offline" (and when I click on offline I get a pop up message reading "the device is not ready", and properties and help.
When I go to properties, it tells me the device is working properly, but under the volumes tab I see
Type is unknown, status is not initialized, partition style is not applicable, capacity is 0 mb, unallocated space is 0 mb, reserved space is 0 mb.
I am okay with not being able to save this hard drive, however I do want to save the personal files off of it.
I thank you again for your help, I appreciate it!
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