Protect Yourself From Tech Support Scams
October 14, 2019
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee
and that the phone number is an official Microsoft global customer service number.
I still have my dinosaur home PC so I can't find my original Windows XP CD. I get the error message 'INVALID BOOT.INI file" when I start the computer but it never goes into XP. The error message just stares at me on that black page. When I hit the space
bar it tries to reboot all over again but I end up on the black page with the error message. When I hit F12 during the attempted startup, I get some menu options but I don't know what the heck I'm doing so that hasn't really helped me either. Could someone
please tell me how to fix this problem? Again, I do not have the Windows XP CD. Thanks in advance for your help!
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
It would be a good idea to test your bootable CD on a computer that is working.
You may need to adjust the computer BIOS settings to use the CD ROM drive as the first boot device instead of the hard disk. These adjustments are made before Windows tries to load. If you miss it, you will have to reboot the system again.
When you boot on the CD, follow the prompts:
Press any key to boot from CD...
The Windows Setup... will proceed.
Press 'R' to enter the Recovery Console.
Select the installation you want to access (usually 1: C:\WINDOWS)
You may be asked to enter the Administrator password (usually empty).
You should be in the C:\WINDOWS folder. This is the same as the
C:\WINDOWS folder you see in explorer.
The Recovery Console allows basic file commands like: copy, rename, replace, delete, cd, chkdsk, fixboot, fixmbr, etc.
For a list of Recovery Console commands, enter help at the prompt or read about the XP Recovery Console here:
A good idea before starting things is to first verify the integrity of your file system using the chkdsk command.
From the command prompt window run the chkdsk command on the drive where Windows is installed to try to repair any problems on the afflicted drive.
Running chkdsk is fine even if it doesn't find any problems. It will not hurt anything to run it.
Assuming your boot drive is C, run the following command:
chkdsk C: /r
Let chkdsk finish and correct any problems it might find.
It may take a long time for chkdsk to complete or it may appear to be 'stuck'. Be patient. If the HDD light is still flashing, chkdsk is doing something. Keep an eye on the percentage amount to be sure it is still making progress. It may even appear
to go backwards sometimes.
You should run chkdsk /r again until it finds no errors to correct.
Remove the CD and type 'exit' to leave the RC and restart the computer.
You do not have to adjust the BIOS again to boot on the HDD since the CD will not be present.
The above advice is from JoseIbarra.
post back and answer a few questions please, make and model of pc, current antivirus, OS and service pack.
I appreciate the suggestions provided but like ElderL said, I can't get to the Windows (blue) screen, so I can't go to My Computer. Neither can I get the DOS prompt so I can't run the checkdisk command.. I can, however, get to the advanced menu options
from pressing F8 during startup but EVERY option I select after that just takes me right back to the error message (black screen). I was able to see the System Error Log and the last error mentioned something about memory size. Is it possible that my 8 year
old computer doesn't have enough memory to boot up? Maybe someone downloaded something that has to startup when the computer boots....?...? I also tried to run the Recovery Console cd (after changing the boot sequence to cd-rom) but ofcourse it didn't work.
So...while I was in Best Buy purchasing a new laptop cause my 10-yr old needed a computer for her homework assignment, they offered to "wipe my old computer clean" so that I could start all over....WTF!! Anyway, I just need a sledge hammer at this point
so that my confidential files on my dinosaur computer don't get compromised. Glad I had a hard backup.
I think the only fix would have been to purchase the XP cd and use the directions from Elizabeth 23. But even before this, my computer was locking up all the time and giving me pop-up messages that "Memory Usage is High". "Looks like Another Love TKO"
as Teddy Pendergrass would say.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.