how do i get rid of a black screen after the windows xp pro window comes up/

I lost all my sound devices on my HP pavilion  model 370n desktop. I could not use system restore to correct this, because it hung up! so, I tried to run a system recovery, but, it also fails, because I get a black screen after the windows XP screen comes up. and the computer will not start up! Is there any way I can correct these problems/
Answer
Answer

Hi,



Did you make any software or hardware changes on your computer prior to this issue?


Let’s follow these methods and check if it helps.


Method 1

If you have any unnecessary external device connected to the machine, you may unplug them & check if the issue persists.


Method 2

You may follow this link and check if it helps.

After the Windows Logo displays or after you log on to Windows, a Windows XP-based computer may only display the wallpaper, a black screen, or a blue screen


Refer:
Computer stops responding with a black screen when you start Windows XP


Hope the information helps.
Please post back and let us know.

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Question Info


Last updated March 30, 2018 Views 369 Applies to: