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'error installing iKernel.exe (0x10000)'.

I have been trying to install a new Norton Antivirus on my computer, but when I try to load from the disc, I get the following error message. 

 

The error message is: 'error installing iKernel.exe (0x10000)'.

 

 I have checked with Norton, and they say that this is not Norton related, but that it shows when files in the Windows/system32 folder are missing.

Answer
Answer

Hi,

1.       Do you have any security program or firewall installed on your computer?

 

I would suggest you to try the steps provided below and check if it helps.

 

Method 1: Try to set your computer in Clean Boot state and check if the same issue occurs.

By setting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.

How to troubleshoot a problem by performing a clean boot in Windows XP:
http://support.microsoft.com/kb/310353

 

 

Note: After clean boot troubleshooting step, follow the “Steps to configure Windows to use a Normal startup state” in the provided link to return your computer to Normal startup mode.

 

You may refer the link provided and check if it helps:

Error installing ikernel.exe: http://service1.symantec.com/SUPPORT/powerquest.nsf/14b83717f88cabd988256e970047ceab/61aada8db50593c388256e75007c8045?OpenDocument

 

Error in Ikernel.exe When You Install Programs by Using Install Shield:
http://support.microsoft.com/kb/810608

 

If you still face an issue with installing Norton then try to contact with Norton technician.

 

Hope this information is helpful.

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Question Info

Last updated September 15, 2023 Views 299 Applies to: