We have a six year old Dell laptop running XP. We recently had a memory upgrade and it has been working great.
Yesterday we got what I now know to be a BSOD (blue screen of death!). I am unable to get beyond the blue screen and perform any function. I have tried all of the advanced options, including all 3 safe modes.
The message is "Process1_Initialization_Failed "
Stop: 0x0000006B (0xc0000102, 0x00000002, 0x00000000, 0x000000000). Is anyone aware of how to recover and/or if I can salvage any files on the laptop without being able to initialize windows?
I have a Windows xp home edition reinstallaton cd, but if I put it in the drive, it isn't recognized and the BSOD remains. Thanks