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Thanks gents who contributed so far.
I received an unsolicited phone call from Mark at "techonsupport" who suggested he was connected to Windows/Microsoft who had received error messages originating in my PC. Mark, with Asian accent, talked me through directories on my PC which showed it was seriously infected. What I apparently needed was to give remote access to their technician so that I could get 1yr/2yr free support and a clean up of my PC. After pressing it transpired that there would be an up front payment. He arranged for me to have a six digit number to use to permit remote access.
I told him I would have to make independant enquiries about his company before I would give remote access and would get in touch next week.
He seemed a little upset that I did not immediately go ahead because the access code was costing him.
This correspondance has persuaded me that it is a scam.
Maybe Mark at techon will reply and put us right.
I am using Windows Security Essentials. I hope that this will lead to a warning or block when the techonsupport site is called up.
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This is truly a sad story but all too often true. There are plenty of forums which offer free computer support and tech help. Never believe a scam like that. It's the new form of rogue malware with the exception that it is a live person invading your computer rather than malware.
Free forum : Repair-Bots Online
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I'm ashamed to admit I've just fallen for a similar scam but my caller was from iglobalsonline.com. I didn't go as far as paying them any money but they took control of my pc. They told me my Norton security wasn't working so I said I would consult Norton about it and I didn't need their help - he got very shirty and told me my hard drive was likely to crash then cut the phone call. I have run a full norton scan plus windows malicious software removal tool but each time I have tried to install the live onecare safety scanner the window froze. The Norton scan didn't pick anything up so I'm hoping they were just attempting to get me to sign up as a customer and did nothing else whilst in control of my pc, but I'm still too nervous to log into my bank etc. Beware iglobalsonline.com!!
I personally would not rely on Norton to tell me my computer was on. Malicious Removal Tool is ok but only updated once per month. Download and scan with each of the following malware scanners.
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