Question

Q: I am getting Unexpected error in module HBProxy.exe-java.lang-NullPointerException

I am getting this error message when I try to access a secure banking online service,does anyone have a cure for this problem ? The bank doesn't !!!

Answer

A:

Hi terratrak,

1. Does it happen only with banking websites or with all websites?
2. Which browser do you use?

Step 1:

Looks like your computer is infected by virus.

I would strongly recommend you to run the Virus Scan.

a. If you don’t have anti-virus software installed on your computer, I suggest that you run a Malware scan on your computer.

http://www.microsoft.com/Security_Essentials/ 

b. I would recommend you to run online Virus Scan to remove any infections, if present.

Follow the link below to run the free online scan:

http://onecare.live.com/site/en-us/default.htm   

Step 2:

If the issue still persists, try the steps provided in the below link:

How to troubleshoot script errors in Internet Explorer on Windows-based computers?
http://support.microsoft.com/kb/308260

Step 3:

You may also try uninstalling older version of Java updates and install the latest version.
http://www.java.com/en/download/index.jsp

Regards,
Manasa P – Microsoft Support.

 

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Question Info

Views: 778 Last updated: March 26, 2018 Applies to: