Following uninstall of scam software (PC Cleaner Pro), security software won't re-install.

After removal of a scam software (PC Cleaner Pro) virus, cannot reinstall 3rd-party security software.  I was told it's becauase Windows Security Center is saying the fake program is still there.  Recommendations?

Running XP Pro.  Trying to reinstall System Suite 12.  Most modules in SS will install, except the vital malware/anti-virus protection.  SS installer says PC Cleaner Pro is still present.  i uninstalled and removed it from the registry.  SS suggests that Security Center thinks it's still there.  How to remove an entry from Security Center?
Answer
Answer

Anything pertaining to PC Cleaner Pro in your startup menu?

Revo Uninstaller Free should have gotten everything.  If you did not use the "trial" version, suggest you try the Revo Uninstaller Trial...I recall reading that it might have a few more features than the free version and perhaps it will find a leftover registry key somewhere.

 

I would also try MalwareBytes Free and SuperAntispyware Portable in case you have remnants of PC Cleaner Pro still on your system.

 

Go to www.malwarebytes.org and download, install, update and run the free version – just follow the prompts.  The prompt  asks if you want to Start trial or Decline.  To get the free version (without real-time scanning or web site blocking features) you need to choose Decline. 

 

http://www.superantispyware.com/portablescanner.html

SAS Portable is "designed" to be downloaded onto a flash drive (or CD) and you could then insert the drive into your computer and run it from there.  If you do that you may need to scan the flash drive for malware after using it on the infected computer.  SAS is a very good scanner but will also identify and remove cookies which are not considered to be malware.

 

Good luck...

 
MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2018

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Answer
Answer

Security Center in Windows XP can be disabled or turned off so that the system will not monitor or check whether or not the antivirus software existed, properly installed and running, or whether the firewall and Automatic Updates been disabled or bypassed.

  1. Click on Start button, then select Control Panel.
  2. Select “Administrator Tools” (if you don’t see it, double click on “Performance and Maintenance” first).
  3. Double click “Services”.
  4. Find and double click on the service named “Security Center”. Alternatively right click on “Security Center”, and select “Properties” on right click menu.
  5. In the “General” tab, beside the “Startup type:”, change the setting from Automatic to “Disabled”. This will permanently disable Security Center forever, even after you reboot and restart the computer system.

Not sure this will help but you might try it. 

 

Have you thought of trying a different antimalware product?  Avanquest Support sounds like it might be a tad "lacking."

 

http://www.av-comparatives.org/

 

http://www.dslreports.com/forum/r25776413-2011-Anti-Virus-Poll

 

MVP Consumer Security 2014-2016
Windows Insider MVP 2016-2018

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Last updated December 9, 2018 Views 6,150 Applies to: