Computer License Scam?

We just received a phone call from people claiming to be microsoft certified partners regarding an 'out of warranty windows computer license', and would like to know if this is a scam, because I was directed to a website known as micro resolve (easily found on google), sending an e-mail with the screen name Roy Watson (I believe that was the name) and told to enter all my details including card details, I didn't go along with it but would like to know whether or not it is a scam?

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

Question Info

Last updated February 14, 2020 Views 31,768 Applies to:

Answer

Jetta48

Fake Tech Support Phone Calls

Unrequested phone calls of this nature are almost always a common scam. Do not give them any info, do not give them access to your PC, do not give them any money and do not go to any websites they suggest. Hang up.

Please see:

http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

Microsoft never makes unasked for support or security phone calls.

(these people may use names other than Microsoft as well)

_______________________________________________________________________
Disclaimer: You use my posts entirely at your own risk. I don't work for Microsoft. I am an unpaid volunteer.

369 people were helped by this reply

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer

SpiritX MS MVP

Hi,

Yes it is a SCAM!

HOW TO: Report the Microsoft phone scam
https://blogs.microsoft.com/microsoftsecure/2014/09/18/how-to-report-the-microsoft-phone-scam/

Avoiding technical support scams
https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Tech Support Scam
https://www.consumer.ftc.gov/articles/0346-tech-support-scams#If_You_Get_a_Call

Email and web scams: How to help protect yourself - includes what to do if you
think you have been a victim of a scam.
http://www.microsoft.com/en-us/security/online-privacy/phishing-scams.aspx

How to recognize phishing email messages, links, or phone calls
http://www.microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx

In USA you can contact FBI, State Attorney General, local law enforcement and
consumer watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft would not call you unsolicited. Nor would they know if any errors
existed on your computer. So those are frauds or scams, to get your money or
worse to steal your identity.

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make
unsolicited phone calls to help you fix your computer
https://www.microsoft.com/en-us/safety/online-privacy/msname.aspx

Microsoft Support
http://support.microsoft.com/contactus/?ws=support#tab0

Phone Scams
http://www.consumer.ftc.gov/articles/0076-phone-scams

Limiting Unwanted Calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

National Do Not Call Registry
https://www.donotcall.gov/

Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

98 people were helped by this reply