Unable to install WMP 11, or 10, or reinstall WMP 9

I am trying to get WMP to work on a 9 year old HP Pavilion.  I reinstalled the OS, ( XP Home ) did all the HP updates so I could get all service packs and updates done.  Windows Media Player 9 worked.  Today, I try to upgrade to WMP 11 and it will not complete.  Version 9 will no longer work.  I uninstall Version 11 from Add/Remove programs and rollback to version 9 but 9 will not work.  I search and look for all updates/fixes and do not know what to do now.  I did try upgrading to WMP 10 but it always as version 9 says that it is not installed right and asks me if I want to go to Microsoft to get the latest version?  IN all of this, I get a message that says, DRM Migrate EXE needs to close.  I did go to see if that folder existed after reading about deleting it and it is not there.  Can you help me get ANY version of WMP to work?

Thanks in advance!

 

Question Info


Last updated March 26, 2018 Views 1,188 Applies to:

Hi gwoiler,

 

·Do you receive any error message or error code when you try to install Windows media player 11?

·What happens when you try to work with Windows media player 9?

 

Follow the below steps that resets

 

a.    Click Start , click Run , type explorer.exe , and then click OK . 

b.    On the Tools menu, click Folder Options , and then click the View tab. 

c.    In the Advanced Settings box, under Hidden files and folders , click Show hidden files and folders . 

d.    Clear the Hide protected operating system files check box, and then click OK . 

e.    Locate the DRM folder on the hard disk. The DRM folder is typically located in the following location: C:\Documents and Settings\All Users\DRM Windows

f.     Rename the DRM folder as DRMbackup.

 

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows:http://support.microsoft.com/kb/322756

 

a.    Close all open Windows Explorer windows.

b.    Click Start, and then click Run.

c.    In the Open box, type regedit, and then click OK.

d.    Locate and then click the following registry subkey:

e.    HKEY_LOCAL_MACHINE\Software\Microsoft\DRM 

f.     Delete the key and restart the computer

 

First install Windows media player 10 on your computer and check the results. You may download the same from the below link: Windows Media Player 10: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b446ae53-3759-40cf-80d5-cde4bbe07999&displaylang=en

 

Regards:

Samhrutha G S - Microsoft Support.

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Hello Samhrutha

Thank you for your time.  I have done as you asked and this is the results:

You asked... [Do you receive any error message or error code when you try to install Windows media player 11?] Upon trying to install WMP 11, I believe I recieved the same error message as for WMP 10, "DRM Migrate EXE has encountered a problem and needs to close. 

When trying to open WMP 9 I get a message saying it was not installed propperly and the message asks me if I want to go to the Microsoft web site to get a fresh copy.

The same message box appears when trying to run WMP 10 and 11.  Actually, the install goes to the last screen where you can pick the file types WMP will open such as DVD, or wave, etc. 

There was no DRM folder in the AllUsers folder but the registry key was there for DRM and I deleted it.  I went to install WMP 10 as you instructed and it went as usual and in the middle of the instalation the message box "DRM Migrate EXE" message box pops up.  Last night, I uninstalled SP3 wondering if that would have any effect and it did not help.  I down loaded a copy of SP3 today but am waiting to see what you have to say before I reinstall it.  WMP worked fine a few days ago until trying to upgrade.  I wish I had not tried to upgrade!  I went to the WMP folder under program files and in the Installer folder found a file to install WMP 9.  There were actually 2 files in there... One was wmp9xp.exe at 9.66MB and the other file named mpsetup.exe was 13.3MB in size.  Neither of these helped.  Instalation goes completely through until you choose file types and then the next message is "Windows Media Player is not properly installed."

Please tell me what to try next.... and thank you!

Glenn

 

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I wanted to add... 

I could not upgrade this computer to SP2 until I did many HP file upgrades and then finally I ran a batch file that did something with cryptographic services and it renamed some dll's and other files and then I thi9nk it restarted cryptographic service and then I could do all the security fixes and service packs.  I had read on the HP web site what needed to be done before applying service packs but even after doing all they said, it was this batch file that did the trick.  I will copy and paste it's contents here so you will know if this is affecting my problem:

 

@echo off
:: Batch file that tries to remedy error # 800710D9
:: "Unable to read from or write to the database".
:: Author: Torgeir Bakken
:: Date: 2004-08-30

cls
echo This batch file will now try to remedy the error 0x800710D9.
echo To abort and not run it now, hold down Ctrl and press C.
echo Otherwise press the space bar to continue.
pause

:: Stop the Cryptographic service
%SystemRoot%\System32\net.exe stop CryptSvc

:: Rename all log files in the %SystemRoot%\Security folder
FOR %%a in (%SystemRoot%\Security\*.log) DO move /y %%a %%a.old

:: Rename the %SystemRoot%\System32\CatRoot2 folder
move /y %SystemRoot%\System32\CatRoot2 %SystemRoot%\System32\CatRoot2old

IF not exist %SystemRoot%\System32\CatRoot2 GOTO CONT01

:: In case the folder rename failed because of locked files
:: rename all log files in the %SystemRoot%\System32\CatRoot2 folder
FOR %%a in (%SystemRoot%\System32\CatRoot2\*.log) DO move /y %%a %%a.old
SET catroot2locked=True

:CONT01
cls
echo.
echo Please wait, this might take some time...

:: Unregister DLL files that are associated with Cryptographic Services
CD /D %SystemRoot%\System32
start /wait regsvr32.exe /s /u softpub.dll
start /wait regsvr32.exe /s /u wintrust.dll
start /wait regsvr32.exe /s /u initpki.dll
start /wait regsvr32.exe /s /u dssenh.dll
start /wait regsvr32.exe /s /u rsaenh.dll
start /wait regsvr32.exe /s /u gpkcsp.dll
start /wait regsvr32.exe /s /u sccbase.dll
start /wait regsvr32.exe /s /u slbcsp.dll
start /wait regsvr32.exe /s /u cryptdlg.dll

:: Reregister DLL files that are associated with Cryptographic Services
start /wait regsvr32.exe /s softpub.dll
start /wait regsvr32.exe /s wintrust.dll
start /wait regsvr32.exe /s initpki.dll
start /wait regsvr32.exe /s dssenh.dll
start /wait regsvr32.exe /s rsaenh.dll
start /wait regsvr32.exe /s gpkcsp.dll
start /wait regsvr32.exe /s sccbase.dll
start /wait regsvr32.exe /s slbcsp.dll
start /wait regsvr32.exe /s cryptdlg.dll

:: Configure and start the Cryptographic service
%SystemRoot%\system32\sc.exe config CryptSvc start= auto
:: Start the Cryptographic Service
%SystemRoot%\system32\net.exe start CryptSvc
cls

echo.
If "%catroot2locked%"=="True" GOTO CONT02
echo Finished, please reboot the computer and then try to install SP2 again...

GOTO END
:CONT02
echo Please run the batch file again with a newly restarted computer...
echo (but if it is newly restarted, just do a reboot and then try
echo to install SP2 again)...
GOTO END

:END
echo.
pause

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That batch file seems to do a lot of fiddling with system DLLs and the system catalog, so it definitely wouldn't surprise me if this is the cause of your problem. I suggest that you use System Restore to roll back the system to a restore point from before you ran the batch file.
Tim De Baets
http://www.bm-productions.tk
Tim De Baets
http://www.bm-productions.tk

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I hear what you are saying. However, before running this batch file I could not upgrade past Service Pack 1.  All file updates in HP did not help.  Today, I am up to all updates and Service Pack 3 and with only half a gig of ram this old computer is running great.  Windows Media Player worked through all upgrades until trying to upgrade to WMP 11.  So, I hate to think of it, but I might have to go all the way back to the beginning and spend days of updates and service packs and then avoid WMP11.  I am still hoping someone will come up with a fix.  Seems this has been buggy to many people besides me.

Glenn

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So....   Does anyone have further suggestions for me?

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Hello gwoiler,

I found this suggestion on another forum where the user had the same error message as you and was able to correct the issue. You might try and see if it helps.
From briguy: Remove the drm folder and delete the registry keys associated with it and then uninstall windows media player. And then reinstall the media player and update the video card driver.

 

Let us know if this helped to resolve your issue.

 

Thanks,


Marilyn
Microsoft Answers Support Engineer
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Hello Merilyn.

 

Thank you for this suggestion.  I saw this post already and went to delete the DRM folder.. or tried anyway.  It was not there.  I did however delete the registry keys.  It is impossible to uninstall WMP9.  I did however uninstall WMP10 and also WMP11 one at a time after installing trying to find any combination that would help.  I have been to the HP site and followed all their upgrade suggestions. I will see if I can upgrade the display drivers.

Thank you!
Glenn

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