I bought this laptop a few years ago, and since then, upgraded from XP (originally installed OS), to Vista, then Windows 7, and now because of a problem I was having with Dell drivers I've just put it back to XP so I can find drivers I need.
After I installed XP, I noticed I had no volume option in the bottom right hand corner, and whenever I get an alert it does that old school BIOS beep which I have no control over it's volume.
Everytime I turn the laptop on I get a "Found New Hardware" Wizard, and when I tell it to install the hardware it ends saying "An error occurred during the installation of the device. A device attached to the system is not functioning"
It's trying to install the IDT High Definition Audio Codec, but failing every time.
I also tried doing the Microsoft Hotfix, but everytime I do it says something like "The update you're trying to add is older than your service pack" or something, but the thing is I NEED to install that update because I have no sound driver, and it seems like I can't add one.
When I run dxdiag I get this message in the "Sound" tab.
"No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer"
It's a Dell Latitude D620, and only yesterday was I able to listen to music and watch videos on it, now I have no sound.
When I go to Dell's driver support page and try to install the audio driver (SIGMATEL-Driver R171789.exe) I'm told;
"ExitError:Error=Device Object not present, restart the system and run setup again"
I've done this several times and it keeps just telling me the same thing over and over again.
I've also put the XP disc in and installed it twice now.
Please, if ANYONE knows how to fix this please help me. A laptop without sound is basically useless to me.
I've tried to be as specific as possible and give as much information as I can, but if I've missed something please tell me and I'll find out.