No audio driver after reverting back to Windows XP (SP3)

I bought this laptop a few years ago, and since then, upgraded from XP (originally installed OS), to Vista, then Windows 7, and now because of a problem I was having with Dell drivers I've just put it back to XP so I can find drivers I need.

 

After I installed XP, I noticed I had no volume option in the bottom right hand corner, and whenever I get an alert it does that old school BIOS beep which I have no control over it's volume.

 

Everytime I turn the laptop on I get a "Found New Hardware" Wizard, and when I tell it to install the hardware it ends saying "An error occurred during the installation of the device. A device attached to the system is not functioning"

 

It's trying to install the IDT High Definition Audio Codec, but failing every time.

 

I also tried doing the Microsoft Hotfix, but everytime I do it says something like "The update you're trying to add is older than your service pack" or something, but the thing is I NEED to install that update because I have no sound driver, and it seems like I can't add one.

 

When I run dxdiag I get this message in the "Sound" tab.

"No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer"

 

It's a Dell Latitude D620, and only yesterday was I able to listen to music and watch videos on it, now I have no sound.

When I  go to Dell's driver support page and try to install the audio driver (SIGMATEL-Driver R171789.exe) I'm told;

"ExitError:Error=Device Object not present, restart the system and run setup again"

 

I've done this several times and it keeps just telling me the same thing over and over again.

 

I've also put the XP disc in and installed it twice now.

 

Please, if ANYONE knows how to fix this please help me. A laptop without sound is basically useless to me.

I've tried to be as specific as possible and give as much information as I can, but if I've missed something please tell me and I'll find out.

Thanks.

 

Question Info


Last updated August 13, 2019 Views 2,734 Applies to:
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Answer

Everytime I turn the laptop on I get a "Found New Hardware" Wizard, and when I tell it to install the hardware it ends saying "An error occurred during the installation of the device. A device attached to the system is not functioning"

Most likely your Sound Card is broken.

When I run dxdiag I get this message in the "Sound" tab.

"No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer"

Most likely your Sound Card is broken.

When I  go to Dell's driver support page and try to install the audio driver (SIGMATEL-Driver R171789.exe) I'm told;

"ExitError:Error=Device Object not present, restart the system and run setup again"

Most likely your Sound Card is broken.

You can download the Service Manual from Dell for your Laptop http://support.dell.com/support/edocs/systems/latd620/en/index.htm

Your Sound Card might be incorporated in your System Board so call Dell to find out.

If you do not want to repair it yourself then take it to a shop or send it to Dell.

Dell uses refurbished parts which are baisically new as the parts come from new computers returned under their 30 day return policy.

Since the parts are refurbished the price is usually about half of a new one.

 

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PC beeps mean thier is a problem with the motherboard (hardware).

Go to the pc mfg web site & get the info to the nos. of beeps you

hear.

Also,with all those OS installations,did you format the HD before you

installed the OS.If not,youre problems have just begun...

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