Question

Q: getting the blue screen for video ati3duag.dll and also 0x000008E (0xc0000005), 0xBF0C8855.

ERROR MESSAGE
I keep getting the blue screen for video: ati3duag.dll, BFO72000, Date Stamp 33fb6e2af. How do I find & fix the problem?? Says about disabling bios memory.

Also I get: 0x000008E (0xc0000005), 0xBF0C8855.
This happens when I want to watch a video.

I use windows XP Home

Thanks,
Laurie

Answer

A:

I would suspect that you have a problem with
your video driver. It may need to be updated or
it may have been updated to a version that your
hardware is having problems with.

Doing a System Restore in Safe Mode to a time
before the problem began might be worth a try.

See the following articles:

(306084) How to restore Windows XP to a
previous state
http://support.microsoft.com/?kbid=306084

How to Restore a Windows XP system to a previous State using System Restore
http://bertk.mvps.org/

(315222) A Description of the Safe Mode
Boot Options in Windows XP
http://support.microsoft.com/?kbid=315222

How to boot into Safe Mode in Windows XP
http://bertk.mvps.org/html/safemode.html

Good luck...
.......Volunteer J - MS-MVP......
.....This Is Not Tech Support....
***Proceed at your own risk***

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Views: 1,272 Last updated: March 26, 2018 Applies to: