XP Windows Explorer, error signature, needs to close error when i am working in my pictures folder

Original title: XP Windows Explorer, error signature, needs to close

I am running XP 3 and when i am working in my pictures folder this pop up keeps coming up -

Windows Explorer, Error signature, 

saying it needs to close, 

explorer.exe,

app ver: 6.0.2900.5512

mod name: ntdll.dll,

mod ver: 5.1.2600.6055 ,

 if you can help it would be appreciated,

Cheers

 

Question Info


Last updated November 8, 2018 Views 3,863 Applies to:
Answer

Hi,

1.      How long have you been facing this issue?
2.      Did you make any changes on the computer prior to this issue?
3.      Does this happen only while viewing pictures folder?

Let’s follow these methods and check if the issue persists.

Method 1

You may reregister the corrupted ntdll.dll file and check if the issue persists.

a. Open an administrator command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

b. Type Regsvr32 <space> ntdll.dll.

c. Click the OK button.

Method 2

You may also run System File Checker [SFC] scan on the computer which will replace the missing or corrupt files & check if the issue persists.

a. Open an administrator command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

b. Type the following command, and then press ENTER:

sfc /scannow

For more information refer this link.

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

3 people were helped by this reply

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