In SOME windows and folders, when I right click on anything in that window, explorer stops responding. It doesn't fail everywhere, but fails in many, many folders... even fails on start button if I right click on it.
a) You may boot the computer into ‘safe mode’ and check if the issue re-appears. It will start Windows XP with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow
the steps to boot the computer in safe mode:
b) If the issue does not re-appear in safe mode, you may configure the computer in clean boot and check if the issue persists. It will start Windows XP by using a minimal set of drivers and startup programs and helps to eliminate software conflicts.
Note: Please ensure that the computer is set to start as usual by following the section ‘Steps to configure Windows to use a Normal startup state’ from the article: How to configure Windows XP to start in a "clean boot" state:
We are always allowing MS updates to install on the computer. MANY updates had been installed before we noticed the failure to be able to right click on some of the windows. We tried the FIXIT, we tried the SAFEMODE, we tried Registry Checkers, we tried
Spamchecker software, we tried chkdsk /f, we tried all the suggestion we could find on MS support site. We have tried 3 different 'WE CAN FIX YOUR EXPLORER WON'T RESPOND PROBLEM' that sware on a BIBLE that they can fix ANYTHING WRONG! They all lie!!
The only thing we haven't done is throw the system in the local trash dump. Someone at MS should be able to tell us which CAB in the installation software would re-install the explorer.exe file and any related drivers. Where is this missing information?
PS - forgot to mention, after 45 years in IBM Tech support, we expect more than failure to come out of KIRKLAND, WA. MS should forget making billions when they can't fix simple problems like the explorer won't respond problem.