windows xp pro explorer not responding

In SOME windows and folders, when I right click on anything in that window, explorer stops responding.  It doesn't fail everywhere, but fails in many, many folders... even fails on start button if I right click on it.

Question Info

Last updated March 26, 2018 Views 4,766 Applies to:

Hi dgwall1,

Did you make any changes on your computer prior to this issue?

Let’s follow these methods and check if it helps.

Method 1

You may run the “Fix it” tool from this link and check if it helps.

Diagnose and repair Windows File and Folder Problems automatically

Method 2

a) You may boot the computer into ‘safe mode’ and check if the issue re-appears. It will start Windows XP with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow the steps to boot the computer in safe mode:

i. Restart the computer.

ii. Start tapping F8 key.

iii. You will get advanced boot option window.

iv. Select the option “Safe mode”.

For more information, refer this link:

A description of the Safe Mode Boot options in Windows XP

b) If the issue does not re-appear in safe mode, you may configure the computer in clean boot and check if the issue persists. It will start Windows XP by using a minimal set of drivers and startup programs and helps to eliminate software conflicts.

The following link has steps showing how to perform clean boot:

Please ensure that the computer is set to start as usual by following the section ‘Steps to configure Windows to use a Normal startup state’ from the article: How to configure Windows XP to start in a "clean boot" state:

Hope the information helps.

Please post back and let us know.


Did this solve your problem?

Sorry this didn't help.

We are always allowing MS updates to install on the computer.  MANY updates had been installed before we noticed the failure to be able to right click on some of the windows.  We tried the FIXIT, we tried the SAFEMODE, we tried Registry Checkers, we tried Spamchecker software, we tried chkdsk /f, we tried all the suggestion we could find on MS support site.  We have tried 3 different 'WE CAN FIX YOUR EXPLORER WON'T RESPOND PROBLEM' that sware on a BIBLE that they can fix ANYTHING WRONG!  They all lie!!


The only thing we haven't done is throw the system in the local trash dump.  Someone at MS should be able to tell us which CAB in the installation software would re-install the explorer.exe file and any related drivers.  Where is this missing information?

Did this solve your problem?

Sorry this didn't help.

PS - forgot to mention, after 45 years in IBM Tech support, we expect more than failure to come out of KIRKLAND, WA.  MS should forget making billions when they can't fix simple problems like the explorer won't respond problem.

Did this solve your problem?

Sorry this didn't help.