The instruction at "0x77c48a0b" referenced memory at "0x00000014". The memory could not be "read".
This message appears intermittently but often. Can someone help me please?
What is your system make and model?
What is your XP Version and Service Pack?
What is your Internet browser and version?
Does your system have IDE drives or SATA drives?
Describe your current antivirus and anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc.
Was the issue preceded by a power interruption, aborted restart, or improper shutdown? (this includes plug pulling, power buttons, removing the battery, etc.)
Does the afflicted system have a working CD/DVD drive (internal or external)?
Do you have a genuine bootable XP installation CD that is the same Service Pack as your installed Service Pack (this is not the same as any Recovery CDs that came with your system)?
What do you see that you don't think you should be seeing and when do you see it?
What do you not see that you think you should be seeing?
If the system used to work properly, what do you think might have changed since the last time it did work properly?
Please let us know status.
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Try the Methods provided below and check if the issue persists.
This error message occurs because the operating system does not allocate a large enough buffer for the maximum string length that is permitted.
If you get this error message while you are online using Internet Explorer then you may download the hot fix provided in the link below to resolve the issue.
You may receive a "The memory could not be read" error message when you click certain Web site links in Internet Explorer 6
Check if the issue exists in Safe Mode, if the computer works as expected in safe mode then we can troubleshoot the issue in clean boot state.
Refer to the article below for safe mode steps in Windows XP
A description of the Safe Mode Boot options in Windows XP
You are required to perform a clean boot to find the program that is causing this and then disable or remove it.
How to configure Windows XP to start in a "clean boot" state
Note: After you have finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual.