Question

Q: System error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8)"

Original title: svchost (1020)

Event Type: Error
Event Source: ESENT
Event Category: General
Event ID: 490
Date:  19/10/2010
Time:  2:51:34 PM
User:  N/A
Computer: ROB
Description:
svchost (1020) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

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Answer

A:

Hi Robrw,

 

1. When exactly are you getting this error?

2. Did you make any changes to the computer prior to this issue?

 

You may try to rename catroot2 folder and check if it helps.

Step 1:

a. Click Start and in run type C:\windows\system32 and click ok

b. Check for Catroot2 folder. Right Click on Catroot2 and rename it as Catroot2.old

If you are not able to do it from normal mode, try booting in Safe mode and rename it

Refer the below link for more details on starting your computer in safe mode:

http://support.microsoft.com/kb/315222

 

Step 2:

If you are unable to access catroot2 folder, then try to change the permissions on the folders and check if it helps.

Refer the KB article:

How to take ownership of a file or a folder in Windows XP

http://support.microsoft.com/kb/308421 

 

Step 3:

You may also try to temporarily disable the third party Security Software and firewalls and check what happens.

Note: Enable the security software back after resolving the issue.

Hope this information is helpful.

 

Praseetha K
Microsoft Answers Support Engineer
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Views: 14725 Last updated: November 4, 2017 Applies to: