Rundll32.exe will not let me shutdown or restart - Windows XP

rundll32.exe will not let me shutdown or restart - Windows XP. Each time I print a job an additional task called rundll32.exe appear.

No viruses

repaired XP and didn't succeed to solve the issue!

please help
 

Question Info


Last updated August 12, 2018 Views 4,073 Applies to:
Answer

Hi,

Have you made any changes to the computer prior to this issue?


Try the following methods and check if it helps.


Method 1:

Step 1:

Try to boot to safe mode and check if you face the same issues.

A description of the Safe Mode Boot options in Windows XP : http://support.microsoft.com/kb/315222

If it’s work fine with safe mode then I would suggest you to perform clean boot form the safe mode to find out which program is causing the issue.

Step 2:

Perform clean boot and check if it helps.
How to configure Windows XP to start in a "clean boot" state : http://support.microsoft.com/kb/310353
Note: Once you are done with the troubleshooting, perform the steps in “Steps to configure Windows to use a Normal startup state “ to reset computer as usual.


Method 2:

a. Go to the "Start" menu.
b. Click "My Computer".
c. Double-click on the "C:" drive.
d. Double-click on the "Windows" folder.
e. Double-click the "System 32" folder.
f. Double-click on the "Dllcache" folder.
g. Locate the Rundll32.exe file, right-click on it and then select "Copy."
h. Click on the "Back" button in the Windows Explorer to get back to the "System 32" folder
i. Right-click any open space and then click "Paste” and check if it helps.


Method 3:



Perform System File Checker and check if it helps.
Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe): http://support.microsoft.com/kb/310747


And also check the event viewer for any related event logs
How to view and manage event logs in Event Viewer in Windows XP: http://support.microsoft.com/kb/308427


Method 4:

Try creating a new user account and check if you are facing the same issue.

How to copy data from a corrupted user profile to a new profile in Windows XP: http://support.microsoft.com/kb/811151


Also refer:

"RUNDLL32.EXE - Entry Point Not Found" Error Message When You Start Your Computer: http://support.microsoft.com/kb/330159

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