Receives RUNDll32.exe -Bad Image error at Windows XP startup.

Hi,

1.        Have you made any software or hardware changes on the computer prior to this issue?

2.        What is the exact error message you receive?

Let’s follow these methods & check if the issue persists:

Method 1

a) You may boot the computer into ‘safe mode’ and check if the issue re-appears. It will start Windows XP with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow the steps to boot the computer in safe mode:

i. Restart the computer.

ii. Start tapping F8 key.

iii. You will get Advanced Boot Menu Option window.

iv. Select the option Safe mode.

For more information, refer to this link:

A description of the Safe Mode Boot options in Windows XP

b) If the issue does not re-appear in safe mode, you may configure the computer in clean boot state and check if the issue persists. It will start Windows XP by using a minimal set of drivers and startup programs and helps to eliminate software conflicts.

The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/310353

Note: Please ensure that the computer is set to start as usual by following the section ‘Steps to configure Windows to use a Normal startup state’ from the above article.

Method 2

a) I would recommend you to run an online virus scan from the link given below & check if the issue reoccurs:

Microsoft Safety Scanner         

Additionally, make sure that you have the latest update for the antivirus software installed on your computer, so that it works properly.

b) You may also download & run Microsoft Security Essentials on your computer.

Hope the information helps.