Q: My laptop freezes when i plug in any usb device. However, the usb ports will charge my mobile phone.

Any usb device i plug into my laptop freezes the laptop. All usb devices work just fine on other PC's. I have a Packard Bell Argo C2. I have tried un-installing the usb drivers, switching off and re-installing. But no joy. The ports will charge my mobile phone even though the computer freezes.

Hi Big Bad Just,
- Which service pack version of Windows XP do you use?
Method 1: If you are using Service pack 1 or 2 version of Windows, try updating to Windows XP Service pack 3 and check if the issue gets fixed.
Refer to this link for more information:
Method 2: Place your computer in clean boot state to check if the issue is caused by any third party software.

Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may have to contact the program manufacturer for any updates or uninstall and re-install the program. 

Here’s an article you may refer to, for steps with reference to the same.

Use this link if you are using Windows XP:

How to configure Windows XP to start in a "clean boot" state

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned here:

To configure Windows to use a Normal startup state

After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally. 

a. Click Start, and then click Run.

b. Type msconfig, and then click OK. The System Configuration Utility dialog box is displayed.

c. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.

d. When you are prompted, click Restart to restart the computer.

Did this solve your problem?

Sorry this didn't help.


Thanks for your reply. I am using service pack 3 already but i'll give method 2 a go when i get home this evening.

Thanks very much for your help. I'll let you know how it goes.


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Sorry this didn't help.

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Views: 1,193 Last updated: March 26, 2018 Applies to: