my computer says printer ready but when I try to print it says not connectedit is a HP 3000 3months old.

I have a wireless printer. On the computer it says printer ready ,but when I try to print it says not connected. HELP
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Answer
Answer
Print a network configuration page using the printer's front panel controls.  See your User Guide for details.  Some more recent HP printers have very sketchy User Guides (if you have the Deskjet 3000 J310, this means you) and it is difficult to see how -- or if -- you can print a network configuration page. 

What you want to do is (a) determine the IP address that is currently configured in the printer and potentially re-configure it to an IP address of your selection.  You may need to dig around in the printer's help system on your computer.  You may be able to access the printer's configuration utility using your Internet browser or you may have to connect the printer to the computer via USB and use the printer's installation CD.

Once you know what the printer's IP address is (and, preferably, how to change it), then ...

On your computer --
  • Click Start > Printers and Faxes
  • Right-click the icon for your printer and select Properties
  • Click the Ports tab
  • Being careful to NOT click in the list of ports (where you might accidentally change something), click the Configure Port button
  • Compare the IP address in the box "Printer name or IP address"
  • If the IP address in the box is not the same as the one you determined for the printer, make it so.
  • OK your way out and you should be able to print.

Now ... if the above solved your problem, you might want to know why and probably would like to know how to keep it from happening again.  The "why" is that usually your wireless router automatically sets the printer's IP address.  If you turn off the printer, there is no guarantee that the router will assign the same IP address when you turn it back on, especially if other devices have been connected to your router in the meantime.  There are two methods to deal with this.

One, you can check the box on the "Configure Ports" tab that says "Always print to this device, even if its IP address changes."  This is a feature that HP printer drivers have, but in my experience, it's unreliable.  It probably works best if you change the box's contents from the actual IP address to the printer's "Host Name."  This is something you should be able to find in the printer's configuration utility accessed through your web browser.  It is NOT the "Port Name" which is shown on the "Port Configuration" tab in the box above the IP address.

Two, you can change the way that the printer gets its IP address from the usual default (Automatic) to Manual, otherwise known as a Static IP address.  If you do this, you will need to pick an IP address that is in the same subnet as your router (this means that the first 3 of the 4 sets of numbers in the IP address must be the same).  For example, if the IP address assigned to your printer is 192.168.1.105, then any IP address that you select for use as a static IP address for this printer must begin with 192.168.1.  The last part can be any number from 2 through254 EXCEPT that it can't be a number that router might assign to something else.  You find this bit from your router's configuration utility.  Or, if your printer was automatically assigned an address with the last part like 100, 101, 102, 103, etc., you will be pretty safe if you choose a number very far away but still within the range (e.g., 25, 50, 200).

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LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

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Last updated December 9, 2020 Views 3,241 Applies to: