msiexec has encountered a problem, cannot install Java update or uninstall old version

Tried to update to latest Java version, update continually fails woth error message MSIExec.exe has encountered a problem and needs to close. Tried to uninstall previous version of Java and get same message.  Win XP, SP3
Answer
Answer

http://www.java.com/en/download/faq/remove_olderversions.xml

Have you visited this website to help you remove old versions of Java?

What is make and model of pc?

What is your current antivirus?

Ensure your system is free from malware and virus's:

Download, install, update and do full scan with these free malware detection programs:

 

Malwarebytes (MBAM):  http://malwarebytes.org/

SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

 

 

http://www.microsoft.com/security/scanner/en-us/default.aspx    Safety Scanner

 

post back with results.

Dell Dimension 3000, Firefox, WinXP Pro/Sp3, 360 TSE by Qiho, MBAM

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 26, 2018 Views 2,209 Applies to: