i am getting Microsoft Visual C++ Runtime Library Runtime Error when i click the media files and i also receive R6002 floating point not loaded

i am getting Microsoft Visual C++ Runtime Library Runtime Error when i click the media files and i also receive R6002 floating point not loaded
 

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Last updated June 20, 2018 Views 12,908 Applies to:
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Hi u.k.siddharthk.udhayakumar,
 
- Did you make any changes to your computer after which this issue has started to occur?
 

Mostly, this error can be caused by two factors:

·  Runtime components of Visual C++ Libraries are missing.

·  Conflict with other software installed on the computer.

Try these methods to fix the error message.

Scenario 1:

Reinstall the Runtime components of Visual C++ Libraries to resolve the problem.

Download the latest runtime components from the link below. Please check the system requirements before installation.

Microsoft Visual C++ 2010 Redistributable Package (x86)

http://www.microsoft.com/downloads/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84&displaylang=en

Scenario 2:

If the issue still persists after installing the above package, it could be due to software problem. Perform clean boot to check whether it is a software conflict issue.

Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may have to contact the program manufacturer for any updates or uninstall and re-install the program. 

Here’s an article you may refer to, for steps with reference to the same.

Use this link if you are using Windows XP:

How to configure Windows XP to start in a "clean boot" state

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned here:

To configure Windows to use a Normal startup state

After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally. 

a. Click Start, and then click Run.

b. Type msconfig, and then click OK. The System Configuration Utility dialog box is displayed.

c. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.

d. When you are prompted, click Restart to restart the computer.

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