how do i fix a error code 000D

At start up i keep getting this message " set up error during installation --error code 000D " anybody know what this is and how to solve it . 
Please .
 

Question Info


Last updated June 22, 2019 Views 684 Applies to:
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Answer

Hi,

1.     Is Roxio installed on your computer?

2.     Have you made any changes to your computer prior to this issue?

3.     Are you able to start your computer to desktop?

You may follow the suggestions and check.

Step 1:

Check if the issue exists in safe mode.

A description of the Safe Mode Boot options in Windows XP

http://support.microsoft.com/kb/315222

 

Step 2:

If the issue doesn’t persist in safe mode with networking, I would suggest you perform clean boot to see if any third party services are causing this issue.

How to configure Windows XP to start in a "clean boot" state

http://support.microsoft.com/kb/310353

Note : After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.

a.     Click Start, and then click Run.

b.    Type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.

c.     Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.

d.    When you are prompted, click Restart to restart the computer

 

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