generic host process for win32 services has encountered a problem and unable to update windows

Everytime I start up my computer I get this error message "generic host process for win32 services has encountered a problem and needs to close." The details of this problem are:

(szappname:svchost.exe), (szappver:5.1.2600.5512), (szmodver:, (offset: 001a6240), (szmodname: unknown)



I also send an error report everytime this occurs.

The computer is running XP but lately some settings have been changed such as the display is windows classic instead of XP.

Also, I am unable to completely run Windows Update. It freezes/hangs up in the middle of updating. I also have no audio.


Please help, I have run SuperAntispyware, Spybot and Avira. I am lost!!!


Reinstalling the operating system may not resolve your problem. It is pointless doing that if the problem is unrelated to the operating system and you find you are back where you started.

You have given us a general indication of the nature of the problem but specific error reports make finding a solution so much easier.

When a BSOD (Blue Screen of Death) system failure occurs for most users there is insufficient time to note down in full what it says; the exact text is important to anyone trying to diagnose what is wrong. You can gain the time needed when the error next occurs by following the procedure described below.

If you haven't done so already disable automatic restart on system failure. This should help by allowing time to write down the Stop Error code and related information properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck the box before Automatically Restart. Do not re-enable automatic restart on system failure after getting this information as this setting is best left to not to allow Automatic Restart.

If the system failure occurs during the booting of the computer you need to try a different approach. You can access the Windows Advanced Options Menu on many computers by constantly pressing the F8 (Function) key during Start-Up and selecting the option - Disable automatic restart on system failure. This method is not always easy to use as it can be difficult to depress the F8 at exactly the right time. Try again if it does not work first time. On some computers a different key has to be used.

Have a look in the System and Application logs in Event Viewer for Errors and Warnings and post copies here. Don't post any from than more than 48 hours ago.

You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important.

A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. You will see a button resembling two pages. Click the button and close Event Viewer. This places a copy of the report into your Clipboard. Paste into the body your message. Make sure that this is the first paste after exiting from Event Viewer.

Hope this helps, Gerry Cornell
Stourport-on-Severn, Worcestershire, England
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Question Info

Last updated March 26, 2018 Views 7,199 Applies to: