Question

Q: Forced to manually power down because of the following messages received on consecutive days

First Message

Windows Application Error.  The application failed to initialize properly (0Xc0000017).  Click on OK to terminate the application

Second Message

Error.  "Unable to launch restart.exe".

Any idea what these two messages would indicate?



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restart.exe could be either a legitimate process or a trojan, depends where its located and what the properties of the file are

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FWIW, 0xc0000017 would seem to be STATUS_NO_MEMORY - "{Not Enough Quota}" - "Not enough virtual memory or paging file quota is available to complete the specified operation."

Perhaps, check what programs are consuming excessive amounts of memory, and verify virtual memory / page file settings.

If you're concerned about restart.exe, search your system for the file and consider uploading it to e.g. virustotal.com, to see what a variety of AV software considers the file to be.

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Thanks for the response

I also just today received the following message when trying to access the internet via microsoft windows explorer.....0x0000017, ie, the same message as above but without the "c" in it.  Any idea what this message indicates?  I contacted Dell recently and they scanned for viruses but didn't find anything, or at least that's what they reported to me.  They mentioned that I may need to reinstall Windows?  If I need to reinstall windows can the "average" person do this on their own? 

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If you boot into Safe Mode - restart the PC, as soon as it starts to pwr on hit F8 several times or untill it beeps, in the eventually offered screen select safe with networking. See how the PC now performs.

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Hi Ted,

The error message for the  Application can point to many reasons. One of them that the app is damaged or corrupted, badly written application or you have a third party toolbar that causing the explorer shell to crash!

 

Does your machine get overheated? When this error occurred?

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.


nass -- http://www.nasstec.co.uk

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Hello -

So this "0x0000017" message is not very easy to diagnose?  Is it related purely to getting on the internet?  Any other specific things I can do about this?  IE, would you advise calling support directly (I know there is a fee for this)?

Thanks.....

Ted

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Hello -

So this "0x0000017" message is not very easy to diagnose?  Is it related purely to getting on the internet?  Any other specific things I can do about this?  IE, would you advise calling support directly (I know there is a fee for this)?

Thanks.....

Ted

Ted

As I said this error message can be caused by many Applications, hence asking you to supply us with the Event Viewer error messages that will help us pin point the causer of your issue hopefully!

Try Start >> Run >> Type in the TXT:

eventvwr.msc    click [OK] and copy and past the error message per the instruction in my first post.

We need the Operating system Version, Internet Explorer Version (6,7 or 8) and does it occur only while browsing the Internet or in general like accessing window Explorer or opening/closing App?

 


nass -- http://www.nasstec.co.uk

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I have this problem also, but it happens each morning when we try to use the computer after non-use at night.  We always shut the monitor off, but do not shut the computer down.  The message "Unable to launch restart.exe" is displayed, and the mouse is frozen. I have to manually restart the computer and it seems to do fine after that, until the next morning usually.  If the message shows up during the day, the mouse is usually not frozen.  We are running Windows XP.  

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There is no XP program called restart.exe so your system is either afflicted with malicious software or you might have HP Internet Sharing installed.

What is your system make and model?

What is your XP Version and Service Pack?

Describe your current antivirus and anti malware situation:  Microsoft Security Essentials (MSE), McAfee, Symantec, Norton, Spybot, AVG, Avira!,  Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc.

It never hurts to do this:

No matter what else you are using for malicious software protection, do this:

Download, install, update and do a quick scan with these free malware detection programs (not at the same time) and remove any threats:

Malwarebytes (MBAM):  http://www.malwarebytes.org/products/malwarebytes_free
SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

SAS will probably report a bunch of tracking cookies and you can just let it delete them.

They can be uninstalled later if desired.

Do you have HP Internet Sharing (from HP) installed?

If so, read here:

http://h30434.www3.hp.com/t5/forums/searchpage/tab/message?filter=labels&q=restart.exe

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Hi,

Considering the age of the thread and to avoid confusion, if the troubleshooting steps in this thread did not resolve your issue I would recommend creating a new thread so that the community can focus on that thread. Refer to the following link prior to posting a question so that you may provide all the relevant information, for us to help you:

http://support.microsoft.com/kb/555375

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Views: 1,447 Last updated: March 26, 2018 Applies to: