Question

Q: Desktop freezing frequently - using Windows XP

My Windows XP HP Pavilion has been freezing a lot in the past 3 or 4 months.  I have run diagnostic utilities and registry cleaners and nothing seems to have help.  Whenever I run McAfee antivirus, it freezes before it gets half way.  I have only completed 3 or 4 full scans in the last 2 or 3 months.  It also freezes when my kids are on Webkinz after a while.  When it occurs in Webkinz, the speakers are stuck with noise coming from them until I get the PC turned off.  They do turn up the volume when they are playing Webkinz.  It also freezes every so often in other places.  One utility I used to evaluate the registry indicated two missing files:  SystemIndex.Hash.gthr & SystemIndex.Idm.gthr under a directory in "Documents and Settings/All Users" .  Could these missing files be causing an issue?

Answer

A:

I ran in safe mode last night and started the McAfee antivirus engine and ran a full scan of my C drive.  I really did not think it would freeze up but it did and on a file in the recycle bin (c:/recycler) of all places.  It does not always freeze in the same spot.


Try running check disk: Click on start -> run -> cmd then at command prompt type:

chkdsk /f , It should check your hdd for errors also you can run Scan disk from My computer -> Right click c drive -> select properties -> Select tools -> Click check now, Remember to select "Automatically fix file system errors". This will most probably ask you to schedule the scan so select yes and restart your pc.

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Answer

A:

I would be interested in seeing a Disk Defragmenter report. Open Disk Defragmenter and click on Analyse. Select View Report and click on Save As and Save. Now find VolumeC.txt in your My Documents Folder. Open the file, and place the cursor anywhere in the file, select Edit, Select All to highlight all text and copy and paste into the body of your message. Do this before running Disk Defragmenter as it is more informative.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to empty your Recycle Bin, remove Temporary Internet Files and other selected options. I also recommend you click on the More Options tab, System Restore and remove all but the latest System Restore point. Run Disk Defragmenter.

Using the System restore option is most appropriate when your system is running slow and you need to increase free disk space on your C partition. If you have errors which might be resolved using System Restore to put your system settings back to before the error first occurred do not use this option.

If more than one person uses the computer and they have their own user Log on you need to run Disk CleanUp in each user profile to remove all unwanted files.

A better programme than Disk CleanUp is cCleaner but note that cCleaner will not handle System Restore points. Removing older restore points can be important if you have limited free disk space. cCleaner comes with a Registry tool. Do not use this tool as like any registry cleaner it can lead to the creation of very difficult to resolve system errors.

http://www.ccleaner.com/download


Hope this helps, Gerry Cornell
Gerry
Stourport-on-Severn, Worcestershire, England
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Views: 15,124 Last updated: July 13, 2018 Applies to: