Computer will not shutdown Error end program-awaysch

when closing down my laptop i get a message  end program-awaysch how do i get rid of this, its stopping any updates completing

OT: close down
 

Question Info


Last updated March 26, 2018 Views 447 Applies to:
Answer

Hi,

Thank you for asking question in Microsoft Community. I will give my best to help you.

Method 1
I would suggest you to perform clean boot and remove the program that is causing the issue.

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353


Note: After troubleshooting, make sure to put the computer to start as usual as mentioned here:

To configure Windows to use a Normal startup state

After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.


a. Click Start, and then click Run.

b. Type msconfig, and then click OK. The System Configuration Utility dialog box is displayed.

c. Click the General tab, click Normal Startup - load all device drivers and services, and then clickOK.

d. When you are prompted, click Restart to restart the computer.


Refer the section
“You receive an error message when you shut down or restart the computer”

Advanced troubleshooting for shutdown problems in Windows XP
http://support.microsoft.com/kb/308029

Method 2

I would suggest you to run SFC Scan. SFC scan will replace the issuing or corrupted files.

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
http://support.microsoft.com/kb/310747

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