After clicked "My computer", folder opened but nothing show up and after awhile if I click again, it freezed and error message appeared. I scanned my computer with Norton antivirus 360 anti virus software several times but no virus found.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
·What error message you see when the computer freezes?
·Did you make any software or hardware changes on the computer prior to this issue?
Let’s follow these methods and check if the issue persists.
a) You may boot the computer into ‘safe mode’ and check if the issue persists. It will start Windows XP with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are
installed, follow the steps to boot the computer in safe mode:
b) If the issue doesn’t persist in safe mode, you may configure the computer in clean boot and check if the issue persists. It will start Windows XP by using a minimal set of drivers and startup programs and helps to eliminate software conflicts.