Question

Q: Can not start computer in safe mode . W32.Blaster.Worm This thread is locked from future replies

For the last week I have not been able to start my computer. Was searching & "fake virus" alert came up. I immediately shut down computer & disconnected from net. Tried to do do reboot in safe mode but just keep recyling thru. System restore will not work either. Can not connect to net, downlaoded virus scan from microsoft website to thumb-drive will not work. Tried reboot disc wont run.

 

HELP!

 



What exactly do you mean by 'reboot disk'?

If you mean the PC makers recovery disk and you attempt to boot from that disk, what error msg is generated?

Or if you mean a windows repair disk you should also see some error msg

Did this solve your problem?

Sorry this didn't help.


Unfortunately, even the new MS Answers forums implementation does not prompt for any system information when a new question is asked, so we know absolutely nothing about your system.

Not knowing fundamental information about a problem prolongs the frustration and agony of resolving these issues but that is the way they choose to run things here.

Thank you MS Answers owners, for continuing to make the resolution of simple problems as frustrating and time consuming as possible.

Please answer the following questions as best you can:

What is your system make and model?

What is your XP Version and Service Pack?

Describe your current antivirus and anti malware situation:  Microsoft Security Essentials (MSE), McAfee, Symantec, Norton, Spybot, AVG, Avira!,  avast!. Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc.

Does the afflicted system have a working CD/DVD drive (internal or external)?

Do you have a genuine bootable XP installation CD that is the same Service Pack as your installed Service Pack (this is not the same as any Recovery CDs that came with your system)?

First of all, remember that we cannot see your system or your screen to see what you are seeing so you need to be more forthcoming with details.

When you say you shutdown, does that mean you used the XP shutdown or did you pull the plug or use the power button/switch?

Can you recall what the 'fake virus' alert said and why do you think it is the W32 Blaster Worm?

You say you have not been able to start your computer for a week.
Exactly what happens when you try to start your computer?

You say you tried to reboot in Safe Mode but it 'keeps recycling through'.
What does 'keeps recycling through' mean?

You say 'System Restore will not work'.
If your system does not boot, how are you trying to do this System Restore and exactly what does 'System Restore does not work' mean?  If you are seeing any message/error regarding System Restore, exactly what does it say?

Have you ever used System Restore successfully in the past?

You say 'downlaoded virus scan from microsoft website to thumb-drive will not work'.
What did you download and what does 'will not work' mean?

You say 'Tried reboot disc wont run'.
What reboot disc is that and exactly what does 'disc wont run' mean?

If you are able to get to the F8 Advanced Boot Options menu, choose:

Last Known Good Configuration (your most recent settings that worked)

LKGC is unlikely to help , but it is worth a shot.

If you are able to get to the F8 Advanced Boot Options menu, choose:

Disable automatic restart on system failure

If you don't see that option, you need to star poking the F8 key sooner and with more urgency until you do see that option.

When you do get to the correct XP Advanced Options Boot menu you want to see, it has options on it like these:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Disable automatic restart on system failure

Start Windows Normally
Reboot
Return to OS Choices Menu

What you need to choose from that menu is the option:

Disable automatic restart on system failure

Then if XP fails to boot normally, you will see an error screen with information and clues regarding the problem and then you can decide what to do next.

If you do not see the Disable automatic restart on system failure option, you need to reset your system and start tapping the F8 key on the keyboard until you do see the Disable automatic restart on system failure option. 

If you miss the F8 window of opportunity, you need to try again and start tapping the F8 key with more urgency (sooner and more frequently) until you do see Disable automatic restart on system failure, then select it.

If your system is experiencing a Blue Screen of Death (BSOD), we need to know what the screen says:


Here is a BSOD example showing information you need to provide:

http://techrepublic.com.com/i/tr/downloads/images/bsod_a.jpg


Send the information pointed to with the red arrows (3-4 lines total).  


Send the entire *** STOP message line since there are clues in the 4 parameters.


If it looks like there is some kind of file name listed under the STOP message, send that line too.


Skip the boring text unless it looks important to you.  We know what a BSOD looks like, we need to know what your BSOD looks like.



Did this solve your problem?

Sorry this didn't help.


 
Question Info

Views: 115 Last updated: December 24, 2017 Applies to: