windows ip configuration an internal error occurred: the request is not supported

TreverSimes asked on
I cleaned some viruses off of a Windows XP professional computer for a client and now he can't get on the internet.  When I check ipconfig i get the following error.
Windows IP configuration
An internal error occurred: the request is not supported. 
please contact Microsoft product support services for further help.
additional information: unable to query host name.

So I Google a few results. I have replaced the TCPIP.sys file with one from another computer but still get the same message.  I don't have a windows XP origninal disk to put it in restore mode.  

I also ran the command "netsh int ip resetlog.txt"  but that didn't help either.  I saw that on another blog.

The nic is seeing that there is a network cable plugged into it as well.  Please help!


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The answered status icon Answer
Mohammad _ Imran replied on

Hello Trever,


Follow the methods and check:


Method 1: You may refer the below mentioned Microsoft Knowledge Base article and check.


"Error 1068" Error Message When You Try to Turn On Internet Connection Sharing


Method 2: Try performing SFC (System File Checker) scan on the computer.


To run the System File Checker tool, follow these steps:


a.       Click Start and click on Run, then type cmd in the Start Search box.

b.      Right-click cmd in the Programs list, and then click Run as administrator.

c.       If you are prompted for an administrator password or confirmation, type your password or click Continue

d.      At the command prompt, the following line, and then press ENTER:

sfc /scannow


Refer the article for more information:


Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)


System File Checker (sfc)


Let us know if this helps.

3 people found this helpful

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