1. Have you made any changes to the computer prior to the issue?
2. Who is your Internet Service provider?
3. Do you get any error message when trying to connect to the Internet?
Here are the methods to troubleshoot network problems in XP. If 1st method doesn’t resolve the issue, please proceed with other methods to fix the issue:
Method 1: You may try to reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:
Repair your network connection
Wired and wireless network problems
Please post back if you need further assistance on the issue. I’ll be glad to assist you
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