Outlook Express 6. An unknown error has occurred. Account: 'mail.q.com', Server: 'mail.q.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C0133

I am using Outlook Express 6.  After a recent change with my ISP I get the following msg:    An unknown error has occurred. Account: 'mail.q.com', Server: 'mail.q.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C0133  I have spent  hours on the phone with my ISP.Qwest   They say it is an Outlook Express issue.  For incoming or outgoing mail the SSL connection should be unchecked.  When I go to the properties/advanced tab, it is NOT checked. It appears Outlook Express automatically uses that option.   If I sent an email to myself, the email shows up on line and on my cell phone but in Outlook, it appears I have not been able to send it.   I also received several duplicates for some msgs before this happened.  I  cannot delete any message. 

Thank you for any help you can provide.!
 

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Last updated March 11, 2019 Views 2,755 Applies to:
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Thank you Bruce!
  I will try this later today.  I know it is not a good idea to archive msgs in the Inbox.   How do I create a "user defined folder"

  Where is the "local folder" created where I can hopefully move the msgs I don't want to lose?


Right click on Local Folders at the top of the folder tree and then New Folder and name it. It will appear in alpha order after the Drafts folder.

To move all:  Highlight one and Ctrl + A will highlight them all. Drag them to the new folder.

To move a section: Highlight the first one you want to delete. Scroll down to the last one and click on it while holding the Shift key down. Drag them.

 

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☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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Error Number: 0x800C0133 = a corrupt Inbox. Not being able to delete is usually a corrupt Deleted Items.

Move any mail you wish to save from the Inbox and Deleted Items to a local folder you create. Delete the problem Inbox and Deleted Items as follows. If you can't move Inbox messages, instead of deleting it, rename it to Inboxold.dbx and you will need a tool to get the messages back later on.

Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the Inbox.dbx and Deleted Items.dbx and delete the. New folders will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user defined folders and move the messages you wish to save to them. Empty Deleted Items folder daily. Although dbx files have a theoretical capacity of 2GB, I recommend about a 300MB max for less chance of corruption.

After you are done, follow up by compacting your folders manually while working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

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☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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