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jemathomp

I can't download or open Word Document attachments to email. Can open pdf files. Have Windows Defender and McAfee Security System, also Registry Mechanic.

I am running Windows Defender--no spyware running, McAfee and Registry Mechanic. This is a recent problem. I can download programs, music, etc, just not doc. attachments.

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Palcouk

You mean the doc attachment is being removed from the mail, or it simply wont open? with no err.msg?

Contributor since 2006
Currently win11 Pro & O365 Bus, multiple devices

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MoMc

I am having a similar problem, there is no error message, the "file download" box pops up but the "Getting File Information / Estimated time left / Download to / Transfer rate" are all blank after the colon. The box stays up until I click on "cancel". Word, PowerPoint are working fine and I can attach documents to emails no problem. I can open PowerPoint and PDF's fine but I can't open or save Word documents attached to emails (Gmail or Hotmail).

Any ideas????

Thanks.

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knitting30years

I have all the similar problem but I don't have powerpoint. .

Have you found anybody on that can help us with this problem?

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knitting30years

When I try to download e-mail attachement I can't open or save it to word. I have Norton anti Virus with Comcast is my provider for my computer.

This is the type of microsoft office word doucument, 10.9KB From 68.142.200.12 .

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Ken Blake

On Fri, 10 Sep 2010 18:49:21 +0000, knitting30years wrote:

> What happens is somebody send me a email attachement document and I can't save or open the document in word of 2007

What kind of file is the attachment (what are the letters in the file

name after the final dot)? If it's not a Word document (.doc, .docx,

.rtf, .txt, or something else compatible with Word) you can't open it

in Word.

If it is one of those types of files, please tell us what "can't save

or open" means. Exactly how are you trying? What happens when you try?

If you get an error message, please quote it verbatim.

Ken Blake, Microsoft MVP

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knitting30years

It is a docx . Is this enough information that you need to know. Not to good in computers when I have a problems.

There is no error message,the File "download" box pops up but the Getting File Information/Estimated time left/Downoad to.transfer rate" are all blank doesn't gie me how much time I have left to save or download. I can't save or open a word documents attached with Yahoo.

Here is the document I'm try to open or save. August -19-2010.docx

Does this give you enough information what is happen here?

diane

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edithgounarakis

i can not download windows doc in my emails

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ge6786

have reset Internet Explorer with no success.

Yes. I have tried disabling my antivirus and disabling add--ons with no success.

When I try to download either .doc, .docx, or .ppt files I get a download failed error message after NORTON finishes scanning the document and says it's clean. I have to go to the task manager and end my session to get I.E. to work again. I can download .jpg and send files with no trouble. Any ideas. It started with I.E. 8.0 and I still have the same problem after upgrading to I.E. 9.0 . Any suggestions?

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edithgounarakis

I have a similar problem please help. thank you!

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pcorbeil

ditto - same probems - can't download word docs - pdfs are fine.

shows the doc in my library - but can't open it - can't download it or simple view it as a word doc in google.

error msg is "there was a problem sending command to the program"

using 2007 office suite

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Question Info

Last updated April 18, 2024 Views 25,350 Applies to:

Windows
/
Windows XP
/
Network & internet

I can't download or open Word Document attachments to email. Can open pdf files. Have Windows Defender and McAfee Security System, also Registry Mechanic.

Replies (25) 

Question Info

Replies (25)