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Q: Error message: Error attempting to validate Winsock base providers 2 This thread is locked from future replies

Original title:error attmpting to validate the winsock base providers

I can not link to the internet on my Windows XP deskop.  When I run the diagnostics package ,I get the message "Error attempting to validate winsock base providers 2".  Message tells me to reset the catalog.  I do that and I still have the same problem and the same message.  I am connecting to the internet and I get windows updates but I can not connect to the browser.  I am wondering if I have a virus. This is my old computer and it has not been used in about one year and virus protection has gone inactive.  Anyone had this issue?



Hi,

 

1. Is it a wired or wireless internet connection?
2. Have you made any software or hardware changes to your computer prior to this issue?

 

Method 1:


Step 1: 


Refer the following link to obtain description of the Safe Mode Boot options in Windows XP.
http://support.microsoft.com/kb/315222

 

NOTE:  Select Safe Mode with networking option once you see the Windows Advanced Options Menu.

 

Once you're done working in Safe mode if you want to get back into Normal Windows, restart the computer like you normally would and let it boot normally.

 

Check if the issue persists.

 

Step2: 


Perform a clean boot of the computer.


Clean boot-   It’s a process wherein you can start Windows XP by using a minimal set of drivers and startup programs.  A clean boot helps eliminate software conflicts.

 

Please refer the following link to obtain information on how to configure Windows XP to start in a "clean boot" state.
http://support.microsoft.com/kb/310353


NOTE: Ensure you perform the steps mentioned under “
Steps to configure Windows to use a Normal startup state” after you check if the issue persists in clean boot, at the above link.

 

Method 2:

 

You will need to download Windows Defender Offline Beta to a CD, DVD, or USB flash drive and then perform the steps.  The program should not be run from the desktop.

 

http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

http://windows.microsoft.com/en-US/windows/windows-defender-offline-faq

 

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

 

Post the results.

 

Method 3:

 

Refer the article below.


Wired and wireless network connection problems in Windows
http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows


Check if it helps

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It is a wired connection. I ran it in safe mode with networking and it works just fine. Yes, I did a change to the software and hardware. I tried adding a wireless adapter to the PC. I could never get it too work properly.
Any suggestions for next steps?

Did this solve your problem?

Sorry this didn't help.


Hi,

 

1.    Did you try running the Windows Defender Offline Beta scan on your computer, if so, what was the result of the scan?

2.    Did you face any issues installing wireless adapter to the computer?

 

 

Method 1:

I would suggest you to verify if the correct steps were followed when you installed wireless adapter on your computer. If not, refer the steps.

 

Install a wireless network adapter

http://windows.microsoft.com/en-US/windows-xp/help/networking/install-wireless-network-adapter

 

Method 2:

I would suggest you to perform a system restore to a date when there was no issues with internet connectivity.

 

How to restore Windows XP to a previous state

http://support.microsoft.com/kb/306084

 

Hope the information is helpful.

Did this solve your problem?

Sorry this didn't help.


clean boot fixed the problem, thanks for your help

Did this solve your problem?

Sorry this didn't help.


Hi,
 
I am glad to know that your issue is fixed. In case, if you need any assistance you may always post your questions along with your valuable suggestions in this forum.

Did this solve your problem?

Sorry this didn't help.


 
Question Info

Views: 1348 Last updated: February 20, 2018 Applies to: