Can't make HTTp connection. Winsock reset needed. Tried the Fix-it!

hello

We are running Windows XP SP3.

For the last few days Internet explorer will not display the page (other browsers do not work either!). Antivirus programs can update and Skype works so I know we have some connectivity.

I tried the troubleshooting thing that Internet Explorer provides and it says that  a Winsock reset is needed. I downloaded the Microsoft Fix-it 50203 with another computer onto a CD and ran it but it hasnt solved the problem. The Network diagnostics also says that it successfully connected to www.microsoft.com andftp.microsoft.com, but under HTTP it says there was an error 12029 connecting towww.microsoft.com and that it could not make an HTTP connection. System restore is not working for some reason.

What should I do now? All help appreciated!

One other thing I should add is that we did a malware scan and it found several trojans which were deleted but unfortunately this did not help!

Answer
Answer

The symptoms sound like some ports are allowed to pass through (Skype probably uses a unique port and Antivirus Updates probably use FTP (port 21)), while other ports are not allowed to pass.  See if you can connect to https:// sites.  This symptom can arise from a couple of sources.  One is a firewall.  Check your firewall settings and make sure that there are no blocks on http: protocol (port 80).  Another is the TCP/IP Filtering which you can set on your network adapter.  Even though the following article specifies Windows 2000, it seems to apply for XP as well.  Make sure there is no check in the box beside "Enable TCP/IP Filtering":

"How to configure TCP/IP filtering in Windows 2000"
  < http://support.microsoft.com/kb/309798 >

A third cause is a corrupted stack -- usually caused by improper removal of malware.  In these cases, I find that one of the following freeware programs can sometimes fix this problem when nothing else can.

LSPFix:  <http://www.cexx.org/lspfix.htm >
WinsockxpFix:   <http://www.snapfiles.com/get/winsockxpfix.html >

HTH,
  JW

 

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Last updated June 6, 2020 Views 4,964 Applies to: