0x800C0133,0x800CCC90,0x800CCC92

I cannot receive or send e-mail messages. Error messages I receive are: An unknown error has occurred. Account: 'mail.charter.net', Server: 'pop.charter.net', Protocol: POP3, Port 110, Secure (SSL): No, Error Number: 0x800C0133     and
There was a problem logging onto your mail server. Your password was rejected. Account: 'pop.charter.net (1)', Server: 'pop.charter.net' Protocol: POP3, Server Response: '-ERR invalid user name or password.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92.
I have gone into my account and believe I've ensured my mail servers names are: smtp.charter.net for outgoing and pop.charter.net for incoming mail. That doesn't help the problem.
I've also recently installed Kaspersky when I had the "charter" root kit installed. So I deleted the charter rootkit program and uninstalled then re-installed Kaspersky Internet Security 2010.
I want to keep my Outlook Express.

I've also attempted to roll back the computer but unsuccessfully.
What can I do to repair what I've apparently fouled up?

Thanks

 
Question Info

Last updated July 10, 2018 Views 26,061 Applies to:
Answer

Try a new OE identity. That will essentially give you an identity registry wise, is as pure as a new install.

<canned>

You may have a damaged identity especially if it is the default Main Identity. File | Identity | Add New Identity. Create a new one and test it. If all is well, you can import your messages and Address Book from the old identity and delete it.

Note: Do not use the word Main in the name of the new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

An Outlook Express basic repair kit:
http://www.microsoft.com/windows/IE/community/columns/oerepair.mspx#EHH 


Bruce Hagen MS-MVP [Mail]
===== ===== ===== ===== ===== ===== ===== ===== ===== =====
☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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Answer

Start with this one.

Error Number: 0x800C0133 = a corrupt Inbox.

Move any mail you wish to save to a local folder you create. Then delete the problem Inbox as follows.

Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Inbox.dbx} and delete it.  A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in the Inbox or Sent Items. Create your own user defined folders and move the messages you wish to save to them. Empty Deleted Items folder daily. Although dbx files have a theoretical capacity of 2GB, I recommend about a 300MB max for less chance of corruption.

After you are done, follow up by compacting your folders manually while working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3 


Bruce Hagen MS-MVP [Mail]
===== ===== ===== ===== ===== ===== ===== ===== ===== =====
☞ Avoid a post. Backup your data. ☜

Bruce Hagen
MVP: 2004 ~ 2010
2014 ~ Present
Imperial Beach, CA

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