Windows XP Pro unable to detect Mass USB device

Original title: USB

I have a Western Digital portable mass storage (WD3200ME "My Passport Essential"). My PC runs XP Pro with all the latest security updates from MS. In the last year or so, I noticed that it was becoming gradually difficult for XP to recognise my USB mass storage device - sometimes it took a reboot and repeated reconnection of the device before the device is recognised. The more MS updates, the more difficult it because to make a connection. When it fails to connect, I get this annoying Hardware Wizard, which constantly popping up, requesting Windows to search for the appropriate driver. I also have an older XP Pro PC that I have not installed all the latest MS updates but it has XP SP3 installed. The older PC doesn't have any difficulty recognising and connecting to this same USB mass storage device. So, I have 2 XP Pro PCs: one with the latest MS updates that gives problems connecting to my USB mass storage and the other basic XP Pro does not. Even if I bought another USB mass storage, it would most probably suffer the same problem. What do you think is the problem?

Answer
Answer
Method 1 didn't work for me because an error msg said my OS is not supported by Microsoft Fixit.

Method 2 I am terrified of doing incorrectly, since I am no advanced user and it involves the registry.

Method 3 I am concerned about because we use one of the USB ports to plug in our wireless mouse.  If I uninstall all USB controllers, how will I use the mouse?  (BTW, whatever port I plug our wireless mouse device into, continues to work.  But when I switch and plug in my other USB devices in the same port, they don't.)

Microsoft tech support wanted $99 to take over my PC and fix it for me.  I don't even have that much available right now.  Several driver fix software programs were available to download and run scans for free, and showed my drivers are seriously outdated, but to fix by downloading more up to date drivers requires registration of the complete software program and $29.95.

Any further ideas?  I've been trying to figure out how to get these devices (iPod touch, 4 Gig USB disk, USB multi-port hub, as well as USB converter cords for numerous android devices) to work for over a month now.  I've done the device manager bit in control panel; I've uninstalled and reinstalled iTunes (iPod touch specific advice); I've done the power down for the night and reboot in the morning thing.  Nothing seems to help.  Very frustrated...!

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One of the best USB Drive debugging sites that I've come across is the following:
   < http://www.uwe-sieber.de/usbtrouble_e.html >
Go about 1/2 the way down the page and look for the section titled: "XP Asks for Drivers".  Most likely, you just need to delete the "infcache.1" file and let it rebuild.

HTH,
   JW

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Last updated August 25, 2020 Views 5,204 Applies to: