USB Printing Support driver

As I was leaving work on Aug 3, I shut down my computer and a Windows update had been downloaded, so I "Shut down after installing updates."

The next day (yesterday) I booted up my computer and all of a sudden, I get an error saying that new hardware was recognized (USB Printing Support) and that I needed to find a driver for it.

I followed the prompts and completed the wizard for the driver install.

On the last screen of the wizard, I was informed that the driver was installed but not working properly.

So, I checked in Device Manager for any red x's or yellow !'s. Both instances of USB Printing Support have yellow !'s. Now my printer doesn't work.

After spending time on the phone with Canon (printer manufacturer) tech support, they say their software and drivers are installed and that something's wrong with plug 'n' play or usb hardware on the machine.

I'm ready to be done with this problem!!!

Any help is appreciated!

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Go to Windows Update and click "Check your Update History."  What was the update that was installed on August 3?  Did it have anything to do with printing or USB support?  You should not download drivers from Windows Update.

Disconnect your printer from the computer.

Go to the Canon website and download the driver for your printer.  Save it where you'll find it again.

Open Device Manager and uninstall the two instances of USB Printing Support.

Go to Control Panel > Add or Remove Programs and uninstall any software related to your printer.

Go to Printers & Faxes.

Select the icon for your printer, right-click and delete it.

Still in Printers & Faxes, click on File in the toolbar and select Server Properties.  Look in the drivers tab. Delete any drivers that are related to your printer.

Reboot the computer.  Do not connect the printer yet.

Run the exe file you downloaded from your printer mfr's website.  Follow the directions.  You should be prompted when to connect the printer.

Try printing a test page.

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LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

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Thank you for the quick reply, LemP.

 

I followed your instructions exactly and everything worked perfectly until I plugged in the printer.

I took the extra precaution of rebooting after installing the drivers, etc for Canon.

Once that was done, I plugged in the printer and got the new hardware found notification.

An unsigned driver was trying to install, and I clicked Continue Anyway.

This began to look very familiar to me.

The process started again as before: Found new Hardware, Canon MF5770, Continue Anyway, Notice: installed, but not working properly, Finish.

The same process occurred with USB Printing Support.

Any other suggestions?

Thanks again!

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Sorry that didn't work for you.

Just to be certain that we're on the same page, you should have downloaded MF5770_MFDrivers_Win_x32_us_EN_7.exe

While you were there, you probably also should have downloaded one of the versions of the Canon Toolbox (if you followed my initial directions and uninstalled everything related to Canon).  I'm not sure what the difference is between ToolBox_4911mf10_Win_EN.exe and ToolBox_4911mf08_Win_EN_1.exe, but it looks as if the former works with Win 7 as well as earlier OSes.

Finally, in case you have misplaced the manuals that came with your printer, downloadCanon's printing setup instructions .

Try doing the cleanout procedure again, but this time follow the Canon setup instructions.  You need to be logged on as a user with administrator privileges.  Also note that one of the first things Canon says to do is to "quit" your antivirus application.  Most a/v applications have a way to temporarily disable real-time scanning.  Do this.  It's possible that your a/v app interfered with the install of the Canon driver so that when you finally connected the USB cable, Windows attempted to install some sort of generic USB printer driver.

One last question: did the Found New Hardware Wizard also want to install USB Printing Support this time, or are you referring to your initial attempt to install the printer?

If you go through all of this and things still don't work, you might try doing the install in Safe Mode.

 

-----
LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

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Last updated August 18, 2021 Views 27,995 Applies to: