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Q: USB Modem Error 797 - "modem was not found or was busy" This thread is locked from future replies

Hiya,

I'm running Windows XP Professional (SP3 and fully updated), I've recently updated my USB Modem, and I removed and uninstalled my old USB Modem and software and installed the new one. but post installation, my USB modem have started giving the error code 797 when I try to connects. 

I've uninstalled the drivers and application so many time but still getting this error and now the old one is also not working. My New USB modem working fine on another PCs. 

As I am using my official Laptops, the system restore was disabled so I cannot roll back.

 

Error Message I am getting is - "connection to the remote computer could not be established because themodem was not found or was busy"

I have tried everything on the site with similar problems

"Telephony’ and ‘Remote access connection manager" are running

 

Also I can see this USB Modem Device Manager and also query it, but application is uable to find it

++++++++++++++++++++

Modem Query Log

ATQ0V1E0 - OK
AT+GMM - 119
AT+FCLASS=? - 0,2.0
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - COMMAND NOT SUPPORTED
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - Manufacturer: QUALCOMM INCORPORATED
       Model: 119
       Revision: Q6085BLU9AD480  1  [May 29 2008 22:00:00]
       ESN: 0x803C94CB
       +GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI2 - Manufacturer: QUALCOMM INCORPORATED
       Model: 119
       Revision: Q6085BLU9AD480  1  [May 29 2008 22:00:00]
       ESN: 0x803C94CB
       +GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI3 - Manufacturer: QUALCOMM INCORPORATED
       Model: 119
       Revision: Q6085BLU9AD480  1  [May 29 2008 22:00:00]
       ESN: 0x803C94CB
       +GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI4 - Manufacturer: QUALCOMM INCORPORATED
       Model: 119
       Revision: Q6085BLU9AD480  1  [May 29 2008 22:00:00]
       ESN: 0x803C94CB
       +GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI5 - Manufacturer: QUALCOMM INCORPORATED
       Model: 119
       Revision: Q6085BLU9AD480  1  [May 29 2008 22:00:00]
       ESN: 0x803C94CB
       +GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI6 - Manufacturer: QUALCOMM INCORPORATED
       Model: 119
       Revision: Q6085BLU9AD480  1  [May 29 2008 22:00:00]
       ESN: 0x803C94CB
       +GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI7 - Manufacturer: QUALCOMM INCORPORATED
       Model: 119
       Revision: Q6085BLU9AD480  1  [May 29 2008 22:00:00]
       ESN: 0x803C94CB
       +GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
+++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Now, even my blackberry is not working getting same error

 

Would request is someone could help me with this.

 

Many thanks

Anubhav

Answer

A:

I assume you are talking about a wireless modem and not a dialup modem. If so follow this procedure and do not reverse the order of the steps.

First plug in both your USB Modems (preferably on at a time if you used the same usb slot) Go to Device Manager, Expand Modems, Double Click your Modems (one at a time) Choose Driver, Click Uninstall, if there is a box (delete the driver software for this device) put a check in the box. Do this for all Modems listed there except Bluetooth if you have it. Next, while still in Device Manager Expand Ports (COM & LPT) Do the same as the Modems uninstall the Drivers  for the ports listed for both your USB Mobiles. You may be asked to restart computer, do not restart yet. Go to Control Panel, Phone and Modem Options, Select Modems, Highlight and remove all modems listed except Bluetooth. Now go to Control Panel, Add or Remove  Programs and Uninstall the Software for both your USB Mobiles. Remove your USB Modem. If you only did one at this point do the other one now with same procedure as the first. Restart your computer. Plug in yourNew USB in and install. It should now work. If you have problems post back, if all is OK post back anyway and let me know.

Did this solve your problem?

Sorry this didn't help.

8 people were helped by this reply



 
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Views: 15766 Last updated: February 4, 2018 Applies to: