USB Keyboard driver failure in XP Pro SP3

I've got an HP WX4300 workstation running XP Pro SP3, and a USB keyboard problem.

No USB keyboards will work on this PC.  PS2 are fine. 

When I plug in

1) Microsoft Comfort Curve 2000,

2) Microsoft Natural Keyboard Pro or

3) generic USB keyboard with hotkeys,

XP displays the "Found New Hardware" wizard, and fails to find the correct drivers to install.  On a working system, this wizard should never appear when plugging in a USB HID compliant keyboard. 

Note:

-The USB ports are fine: all the above keyboards function 100% in the BIOS, as well as in Linux running from a live CD .

-I have tried all the USB ports on the PC, all function identically.

-The comfort curve 2000 used to work on this machine when directly plugged in, and when connected via a KVM.

-I recently removed the KVM from the machine, and that is when USB keyboards stopped functioning, either directly plugged into the USB or through the KVM.

-This condition exists in Safe Mode as well as in normal mode.

Steps I have done so far:

-In device manager: I have uninstalled everything mentioning "keyboard" "comfort curve" or "HID"/"Human Interface Device".  Upon reboot, the New Hardware Found wizard comes up again.

-in device manager, I have also uninstalled all the USB Root Hubs.  Upon reboot, the USB hubs reinstall as expected, and then the "New Hardware Found" wizard comes up again trying to find drivers for the keyboard.

-on a working machine, I noted all the drivers reported in device properties for the keyboard.  I copied those driver files from the working machine over to the non functioning machine.  Upon reboot/ reinsertion of the keyboard, the wizard comes up yet again.

-installed the intellitype manager.  No success there.

 

I am 1 step away from levelling the machine and starting from a new install, but would prefer to not do this.

Any suggestions would be welcome!

TIA, NFV

 

 

 

 
Question Info

Last updated August 6, 2018 Views 15,461 Applies to:

Hi Newfuturevintage,

 

  • When it tries to install the drivers for keyboard, do you receive the option to install the drivers manually?

 

 

However, you may follow the steps below and check if it helps to fix the keyboard issue.

 

Step 1

 

You may try to contact the computer manufacturer or access the computer manufacturer’s website and try to check and download the latest chipset drivers and firmware for your computer and install it. Later check if the keyboards are detected.

 

Step 2

While the computer tries to install the drivers, if it gives you the option to select the drivers from the list and install it manually, you may try to install the drivers manually from the list and check if it helps.

 

Step 3

 

You may try to uninstall the IntelliType software on the computer from Add or remove programs. Later restart the computer and reinstall the IntelliType software and check if it helps. Access the link below to download the latest software for your keyboard.

http://www.microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=Keyboard&name=B2L-00002&os=XP_32&lang=en

 

You may also access the link below and follow the steps in the article to troubleshoot the USB issues on your computer and check if it helps.

http://support.microsoft.com/kb/310575

 

 

Hope this helps. Let us know the results.

 

Thanks and Regards,

 

Srinivas R

Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

 

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Thanks.

Yes, when it tries to install the drivers, I do receive the option to install manually.  I have tried pointing the wizard at the c:\windows\system32 and c:\windows\system32\drivers folders.  Both fail.  I have also tried "choose device from list", and picking the closest relatives to the Comfort Curve 2000.  This also fails.

 

I have now tried updating the BIOS firmware and updating to the latest chipset drivers for my HP machine, this did not resolve the issue.

 

I have also tried uninstalling intellitype, this also does not resolve the issue.

I have also tried the KB/310575 tips, and this also does not resolve the issue.

 

any other suggestions?

 

Thanks,

nfv

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Hi future,

If you're using a USB hub, I suggest plugging the device directly into the USB slot on the computer.

The files that you've copied from the working machine to the non-working machine are likely pointing to a file that did not get transfered.

I think we might be able to update that driver through Windows update like this:

This will temporarily disable the keyboard, but you should be able to to follow through with the mouse.

While connected to the Internet, open the Device Manager and locate the keyboard (should be under "Keyboards").

You might have to click on the arrow to the left of "Keyboards" for the entries to drop down.

Double click on the entry for the keyboard, click the Driver tab at the top of the window that opens, then click Uninstall.

There will be a box labeled "Delete the driver software for this device" in the next window that pops up, like this:

This example is of a video card entry, but you get the gist.

Click in the box to put a check mark there, then click OK.

At that point, you'll lose the use of your keyboard.

You can click "Action" then select "Scan for hardware changes" in the Device Manager.

This should download a new version of the keyboard driver, and hopefully restore function to the keyboard.


Chris
Microsoft Answers Support Engineer
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Hi future,

If you're using a USB hub , I suggest plugging the device directly into the USB slot on the computer.

The files that you've copied from the working machine to the non-working machine are likely pointing to a file that did not get transfered.

I think we might be able to update that driver through Windows update like this:

This will temporarily disable the keyboard, but you should be able to to follow through with the mouse.

While connected to the Internet , open the Device Manager and locate the keyboard (should be under "Keyboards").

You might have to click on the arrow to the left of "Keyboards" for the entries to drop down.

Double click on the entry for the keyboard, click the Driver tab at the top of the window that opens, then click Uninstall.

There will be a box labeled "Delete the driver software for this device" in the next window that pops up, like this:

This example is of a video card entry, but you get the gist.

Click in the box to put a check mark there, then click OK.

At that point, you'll lose the use of your keyboard.

You can click "Action" then select "Scan for hardware changes" in the Device Manager.

This should download a new version of the keyboard driver, and hopefully restore function to the keyboard.


Chris
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hi Chris--

 

Thanks for the advice. 

I am not using a USB hub with this keyboard, it's going directly into a USB port on the motherboard. 

I followed along with your suggestion to delete the driver, but my warning dialog "you are about to uninstall this device from your system" does not give me the option "delete the driver software for this device", neither for the keyboard, nor any other device in the device manager.

To restate, I am on XP SP3.  Further, I never get to the point in installing the USB keyboard that a driver is ever installed, so XP has no drivers to install.

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Hi future,

I suggest using the steps in the article to create a new profile, to see if the keyboards will install there:

http://support.microsoft.com/kb/811151


Chris
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compter i think had virus, when tried to restore computer to a previous acceptable point, the keyboard and mouse does not work.  got new mouse and keyboard but now the restore has started and to finish the process I need a working mouse to go to the next phase of the restore process. anybody can help ppllease. and thank you.

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