Trouble adding network printer to Windows 7

I have a bunch of new workstations sporting Windows 7.  I am trying to add all of the network printers.  These printers are all 32 bit so I have downloaded the 64 bit drivers.

 

After going to 'add a printer' and selecting the 'network printer' option, all the printers are listed there.  I have a Bizhub driver (for black & white) and then a Bizhub PS printer driver (for color prints).  If I can select either printer and then browse to the 64 bit drivers that I downloaded and the printer connects and adds it.

 

However, the problem is that it does not print.  I go to print a page, and the print monitor pops up like it should, I enter a project number, select "OK" and the computer says it prints the document.  At the printer nothing happens.

 

Any thoughts, suggestions?

 

Question Info


Last updated March 21, 2019 Views 129 Applies to:

I have a bunch of new workstations sporting Windows 7.  I am trying to add all of the network printers.  These printers are all 32 bit so I have downloaded the 64 bit drivers.

 

After going to 'add a printer' and selecting the 'network printer' option, all the printers are listed there.  I have a Bizhub driver (for black & white) and then a Bizhub PS printer driver (for color prints).  If I can select either printer and then browse to the 64 bit drivers that I downloaded and the printer connects and adds it.

 

However, the problem is that it does not print.  I go to print a page, and the print monitor pops up like it should, I enter a project number, select "OK" and the computer says it prints the document.  At the printer nothing happens.

 

Any thoughts, suggestions?

Hello,
I am terribly sorry for the inconvenience, but I should be able to help you solve your problem.

Check to make sure that all of the following are correct these are usually the issues when installing new printers.

When the "Print monitor" pops up go to the Drop-Down menu and double-check to make sure that you have selected either your "Bizhub driver (for black & white) or your Bizhub PS printer driver (for color prints)" are selected. This is the most common issue when installing a Printer on a New PC.

This should solve the issue as I have seen this problem repeatedly and this is the most common issue. 

I hope that I was able to help, if this does not solve your problem or you have any other questions or issues please let me know as I am more then happy to assist in any way that I can.

Thanks for your time, I hope this helped.
-Ian
Ian M. Armstrong
Application Developer, Technical Support
and Windows Specialist (Consumer)

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I may have not described the situation clearly.  The "print monitor" I spoke about is simply the account tracking on the server level.  It seems to be functioning properly and once the account is entered, Windows gives the notification that the file was sent to the printer.  The problem is nothing happens.

 

Nevertheless, I made sure to print something else and check the window of the monitor to make sure is was the proper printer.  Everything looked good and seems to be functioning as it should, except that the documents never make it to the actual printer.

 

Any other ideas?

 

Thanks!

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These printers are all 32 bit so I have downloaded the 64 bit drivers.


Come again?

I assume that you actually have Windows 7 x64 and thus have downloaded the correct 64-bit drivers (whether the printer's internal processor is 32-bit or 64-bit is not relevant).

You would have had a better chance of getting more responses if you had posted in a Windows 7 forum (instead of this Windows XP forum).

A very common problem with network printers is an incorrect IP address.  This often happens if you neglect to assign a static IP address to the printer.  Following the directions in the printer manual, determine the IP address assigned to the printer.  Then go to Devices and Printers > [right-click on printer icon] > Printer Properties > Ports and confirm that the IP address that Windows is printing to is in fact the IP address assigned to the printer.

You can change the IP address Windows uses by clicking "Configure Port," but unless you configure the printer to use a static IP address, the problem likely will recur.
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LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

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"These printers are all 32 bit so I have downloaded the 64 bit drivers."

Make sure that you installed the correct driver, If your printer is a 32-Bit (x86) and you are running 64-Bit (x64) Windows it may not support your printer so be sure to check this out and make sure that is not the issue.

I hope that this helps,
-Ian
Ian M. Armstrong
Application Developer, Technical Support
and Windows Specialist (Consumer)

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LemP,

Sorry, I meant the printer drivers as they exist on the server are 32 bit because all other workstations are Windows XP and the server is an old Windows SBS 2003. 

 

Anyway, I posted it here hoping that other people had run into this problem of having to integrate a new Win7 with existing older machines/server.

 

In reference to the IP address, the printer in question does have a static ip.  When I connect with the address directly it behaves the same way (ie says its connected but does not print).

 

Regardless, I will post in the Windows 7 forum to see if that helps.

 

Thanks for the help!

 

Ian,

Yeah, I have made sure the printers support 64 bit and downloaded the appropriate Windows 7 drivers.  For some reason Windows 7 seems to think everything is working fine when in reality nothing is sent to the printer.

 

 

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In reference to the IP address, the printer in question does have a static ip.  When I connect with the address directly it behaves the same way (ie says its connected but does not print).
I'm not sure what you mean by "connect to the address directly," but can you connect to the printer's embedded web server by entering the printer's IP address into a web browser on one of the Win 7 workstations?  If not, that sounds like some sort of firewall or other network security issue.
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LemP
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MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

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