rii mini wireless keyboard windows xp wont install usb 2.4 ghz reciever

i bought a new rii mini wireless keyboard it came with a 2.4 ghz dongle reciever and windows xp wont install the reciever, it is meant to grab it as an hid device but it dosnt? what can i do or where can i get a driver that will work?   *** Email address is removed for privacy ***



1. Did you check the device manager and see what error the device shows?
2. Did you try in a different USB port?

Refer the steps from these articles:
Why doesn't my computer detect my new USB device when I'm running Windows XP or Windows Server 2003?
Advanced troubleshooting tips for general USB problems in Windows XP

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Last updated June 3, 2020 Views 5,014 Applies to: